New Bath Hotel & Spa

Staff great,great location but run like faulty towers,Manuel could appear at any moment,shame becoz it's in an ideal location but very confusing layout,no lift n difficult to navigate when u are tired r drunk 🥴

Extremely hot room and no fans to offer guests. Soft and uncomfortable bed. Only 1 bath towel in a double room. Asked for another bath towel to be delivered to room and was given 3 hand towels 🤷🏼♀️

Wasn't actually able to stay at the hotel sdue to an error in their system. The hotel were accommodating to try and get is booked in on 3 extra dates but unsuccessful. Refused a refund on the issue. Can't say alot more other than a shame we were unstable to stay.

We booked this hotel for 2 nights with family. But would say have had a worst experience of our life. The entire hotel is full of spider webs. The room is in a terrible state, with broken and rusty furnitures, broken bed, full of dust and spider webs. My little one got so much of rashes cause of the insects in the room. We booked breakfast with room and that was the worst choice ever. The breakfast consisted of ready croissants, pancakes, waffles and some stale cut fruits. No eggs nothing. Please do not book this hotel as you will be wasting your time and money. Rather look for some decent hotel.

This hotel is close to Bakewell and Chatsworth House. Both are within around 20 minutes driving distances. It is located in a Matlock village, lots of walking routes you can enjoy.

Just returned from staying here with my sister for a few nights. We had a great time, very relaxing and just what we needed. We stayed in one of the garden rooms, and yes they do look dated and could do with some TLC, but it was comfy and we had housekeeping every day. The staff were very friendly and helpful, the food in the restaurant was quite expensive but it was nice. But the best bit for us was the outdoor pool that was spring fed and thermal heated. It was just amazing, we could have been abroard....spend a bit of money and some tlc and it will be amazing

The location is perfect for a stay in matlock bath. We had our wedding at the hotel 15 years ago so stay once a year or so and we came away a little sad this time. The staff were friendly but the hotel itself needs some attention decor wise. The bathroom had hairs on the floor, there wasn't a mattress protector and previous nights rubbish bags and dirty bedding were left in the hall way out side our room all afternoon, into the late evening. Our view from the room was very pretty. The bar in the evening was nice. Lovely atmosphere and the chap on the bar was really professional and on top of keeping the longe clean. Breakfast was a mixed bag. Loved the milk options, cereal, toast and pastries, but some veggie options on the hot buffet would be lovely. The coffee was cold and undrinkable. Staff were friendly and helpful. Overall we enjoyed our stay, it would be fabulous to see improvements for out next visit (garde or fairy lights in the outdoor garden!)

Was very pleased with the room other than a couple of stains on the carpet. I'd imagine that they have tried to clean them but the stains won't come out. It is an older building but I liked the features of that. Tv only had a handful on channels. Comfy bed and pillows. Nice complimentary tea coffee and water in the room.

It is difficult to be complimentary about this allegedly 4* hotel. Re Fire precautions: Information about the closest fire exit should have been on the bedroom door. It was not. In the event of a fire any alternative to the main staircase was not immediately evident. Therefore the only exit would appear to have been down a total of 4 flights of stairs using 5 different changes of direction. There were places on this route where the emergency exit signs would probably not have been visible. Re the bedroom/bathroom: Washbasin was cracked Grouting round bath discoloured No shelf on which to put toileteries Niagra type shower only with no shower cap provided for ladies Shower controls unmarked. Potentially the wrong combination could cause a full immediate shower with water at maximum temperature. Dangerous for children, elderly etc. Re the breakfast: Fruit consisted largely of great chunks of apple and a few other fruits crudely chopped All hot food rapidly became cold as the containers had no under heating Re reception: Having booked with the hotel’s online system 6 days in advance we were staggered to find no immediate record of our booking on arrival early in the evening. Then the receptionist pointed out that the booking had been made for the actual time of the booking and, that as we had not turned up, full payment had already been taken. At the time of booking there had been problems completing the form which had presumably defaulted to that day. Clearly I had made an error which I should have noticed. However, even if I had noticed the error that night, the hotel would have retained the payment as it requires to be notified of any cancellation at least two days in advance. Perhaps the hotel should have realised that a booking made from over 100 miles away in the middle of the evening was unlikely to be fulfilled that night? In the circumstances we were forced to pay for a second night or look elsewhere. As I am 81 I was not inclined to find other accommodation at that time of day and without access to my laptop. A subsequent email addressed to the Manager was ignored until I sent a reminder. An unsympathetic reply from the desk manager (presumably receptionist?) emphasised that its no refunds policy applied “even in cases of genuine error”. The hotel website gives no email addresses for the Manager or to make comments or complaints and it seems impossible to contact the hotel owners, which appears to be the Deventure Group, by email.