Southcape Resort Mashpee

I wanted to respond directly to the resort but their survey does not come up when you click on the Begin Survey. We arrived on Saturday and on Monday we had to be moved due to the unit being besieged with flying termites. They were all over the floor, the counters, the refrigerator, the dishes that were drying in the dish rack, in the sink and hundreds on the skylight in the kitchen. Thankfully, that is where they were concentrated and not through the whole unit. Mind you, there were 4 of us and we had just done all our shopping for the week and making that transition was no small feat. They moved us to a smaller unit that lacked the space we had in the first one. You think they would have upgraded us to a better unit but we were not about to move again. The washer and dryer was located in a basement full of cobwebs and looked like no one had been down there in years. The next place we moved to had a washer & dryer across the way from us. My children used it but I did not so I am assuming it was better. The place is very outdated but it was clean with the exception of the termites in the 1st unit. I don't think anything has been replaced in these units in many years. Needs new pots & pans & other kitchen utensils as well as big bowls and things to accommodate you when you cook. We had to go out and buy a skillet that food would not stick to. Had to ask for measuring spoons, corkscrew , & laundry basket, there also was no broom but they had a dustpan. The jacuzzi tub in the 2nd unit was leaking (45) and the maintenance man came over and said it was flooding the basement and we were told we could no longer use it. The pool hours are ridiculous. The indoor and outdoor pools closed at 4:45. Staff was nice and things from housekeeping were brought in a timely manner. If you need anything after 5pm you are out of luck unless it is an emergency. Otherwise, it was quiet but not sure I would stay again. My sister's & I stayed there about 10 years ago in the same unit #38 and everything was still the same. It was like stepping back in time.

Excellent accommodations and pleasant atmosphere.very satisfied. I'll be back. Great staff