Atlantis Palace Hotel

Nos alojamos aquí el 29 de mayo de este año. Se suponía que íbamos a estar aquí por una semana, pero al llegar, nos dijeron que nuestra habitación no estaría lista hasta dentro de media hora. Fuimos a tomar nuestra bebida de bienvenida y regresamos media hora más tarde y preguntamos si nuestra habitación estaba lista. En lugar de llevarnos a una habitación dentro del hotel, nos dirigieron a través del camino de entrada hacia un edificio rojo, al lado de la lavandería del hotel. Nuestra 'habitación' era parte de este edificio, no teníamos ventanas ni vistas, y las sillas de jardín y la mesa pequeña estaban colocadas afuera de la puerta principal, ¡frente a la pared roja! No contentos, pedimos que nos trasladaran al hotel y nos dijeron que habíamos reservado una habitación de bajo presupuesto. Argumentamos que no habíamos reservado en absoluto una habitación de bajo presupuesto: estábamos celebrando nuestro aniversario de bodas, ¿por qué reservaríamos una habitación de bajo presupuesto? Nos dijeron que el precio del hotel era más caro y que estábamos dispuestos a pagar para sacarnos de la 'cabaña' en la que nos pusieron, y nos dijeron que el hotel estaba lleno. Si hubiera alguna cancelación, nos avisarían y nos ofrecerían otra habitación. Esto nunca sucedió. Movimos las sillas y la mesa un poco más abajo pero luego descubrimos que los desagües estaban bloqueados y había un olor horrible. Fue horrible, había otra pareja en una habitación contigua a la nuestra y el hombre fumaba y entonces estábamos respirando sus vapores de nicotina. Ya fue suficiente: buscamos otro hotel más cercano a la ciudad, ya que esta área estaba realmente sucia, descuidada y afectada por la pobreza, nada de lo cual nos dijeron antes de hacer la reserva. Estábamos literalmente en medio de la nada. A la mañana siguiente pedimos que nos reservaran un taxi y le dijimos al personal que nos íbamos. Llamaron al "director" del hotel y quiso ofrecernos otra habitación, pero en ese momento ya era muy poco y demasiado tarde, no nos habían ayudado a nuestra llegada y sentimos que no teníamos más remedio que irnos. Por favor, evite este hotel y esta zona a toda costa. Toda la ciudad de Catania está sucia y deteriorada y no es apta para turistas.

This is a pleasant hotel with a big pool and dining area. Placed in a remote area and is 45mins by car from the airport. The staff are very helpful. The breakfast is basic eg: contential items cheese, cakes, yoghurt plus fried/boiled eggs, bacon and tomatoes. Drinks were provided in our fridge at cost so just be aware of that. If you need a kettle ask for it as there is not one in the room. You do need a hire car or use a taxi to get around as there is a no shops in the area. The train and bus service is easy to use. There is a stone beach 5mins walk across the road, but there is a sand beach with shops and restaurants which is much nicer 20mins drive. You can walk to a restaurant about 25mins away, serving good food be aware the portions are massive so no need for starter and main.

We had a lovely stay here. Room was great food was good breakfast was abit basic but for the price ok. Would like to mention Angela the reception lady who was so lovely to me and my partner. She was caring, I am currently pregnant and wasn’t feeling great and she always asked how I was feeling and if we was ok. She also gave us information on the day trips and how to get from the the different stations to the main attractions. Thank you. We hope to return one day.

The hotel is family run and spotlessly clean. Furniture etc is quite dated but well looked after. Staff are incredibly friendly and helpful. We were full board and quality of food was generally very good. They tailored the food too, eg made big salads for lunch for us instead of a heavier meal as we soon realized we would be the size of a house after 7 nights. The outside of the hotel would benefit from a lick of paint, but the inside has clearly been regularly painted and as I say cleaned really well. Not the hotels issue but we did notice a large ammount of litter on the roads to the hotel and eg beach. We were worried the hotel would not be as nice as it was because of the litter etc. Recommend a car as Taormina is lovely and only 20 mins away, and etna likewise with stunning views of it from hotel on a clear day. I’ve given the hotel 5 * because it was great value, awesome friendly service, spotlessly clean with very good food. I would stay there again.

The rooms need to be refurbished. The shower is very small you can't move in it They control the air-conditioning , we didn't slept for 2 nights cause they switched the air-conditioning from down stairs.Really bad service.

A modern looking hotel which was spotlessly clean. A warm and friendly welcome and all staff but especially the waiters and waitresses were very helpful and friendly. The room was large and from our balcony we could see Etna. The pool was a good size and while we were there it was not too busy. We always found somewhere to sit whatever time of the day. The busiest time are during the afternoon but even then we were able to find somewhere to sir. The view of Etna from the pool was great. The food was good quality and presented and cooked well. Cocktails were very good and not too expensive. The beach is pebbled and has a Pizzeria. We had lunch there one day and it was lovely. The hotel is in walking distance of the town which has a harbour and restaurants/shops/ supermarket etc. It’s not always possible to walk on paths so you need to take care especially if going with children. Yes the roads were sometimes busy but you could still walk on the roadside. There is lots of litter around and bags of rubbish put out for collection which never seemed to be collected! Spoils the look of the place but I still think it’s a nice area to visit. We arrived here by train from Catania and walked from the train to the hotel, it’s not for everyone to do that but we enjoy walking and if you do walk it’s not difficult and is mainly on pathways. This hotel was good value for money had two pools and restaurants. At night the restaurant offers tables around the pool. There is also music and a disco. The room was serviced daily during the morning which was great because we needed to be in the room in the afternoon as the weather was extremely hot. The air conditioning worked well and kept us cool before going for a dip in the pool. Lots of Italians seem to holiday here which was lovely. Made us feel like we were in Italy and not England! A fab place to stay a little off the tourist track.