Black Swan Guest House

I actually stayed here in April 2022, but never wrote a review at the time as I was going through some personal difficulties and didn't have the time or headspace. From the outside it looked lovely, an old coaching inn, however a little dated and dark on the inside. The woman who "greeted" me came across as quite cold. I was put in one of the front bedrooms with a four poster bed, it looked lovely but I couldn't sleep a wink. Traffic noise all night long. The next day I mentioned the noise but they said they couldn't move me as all rooms were fully booked. I remember on one morning I woke up and there was no hot water- the owners were out so I was forced to wait hours until they got home to sort it. Turned out it was an oil burner which gets turned off at certain times of the day, which I found extremely odd for a hotel. They offered me to use another bathroom to see if there was hot water there, which I did, and mid - showering the lady owner let herself into bedroom and said something like " your not the sort of customer we want" which shocked me a bit. I said nothing and pretended I couldn't hear her as I was going through enough in my life at the time and couldn't take the extra stress. Decided not to stay the last night of my booking as I was too exhausted from lack of sleep. Although the male owner was friendly enough I really disliked the woman - she came across as a narcissist who couldn't take any sort of customer complaints. Recently drove past this guest house and thought i should finally leave a review. Wasn't exactly the happiest of stays.

My husband and l were booked in for two nights .. due to an unfortunate family emergency we were unable to use our booking. The owner of the Black Swan must have been the kindest more empathetic host we have yet to encounter, and assured us that it was not a problem and contacted *********** for us to cancel. We can’t thank him enough and will definitely be looking forward to booking at a later time. If this is the way he treats customers what a wonderful place it must be to stay. Thank you …

Amazing stay thanks to the fabulous owners who were welcoming and friendly . Nothing was too much trouble for them, superb breakfast and welcoming atmosphere. The room was large and very comfortable bed. Well recommend. 5*