Hampton Inn Martinsburg

************, drug deals, cold coffee, smell of sewage in hallways, dirty pool, homeless people sleeping in the parking lot, false charges on hotel reservation, poor management. Seems like the manager and cleaning staff is always outside smoking by the entrance. The washer/dryer didn’t work, was told several times that it was fixed, and was not costing me time and money. I called corporate to address my concerns because the manager was reluctant. I was retaliated against by the general manager Matt for doing so he changed my invoice, however the changes didn’t reflect on my printed copy only on the one I received in email. I was confused by the large balance on my account because I had payed ahead and was unaware of the 365.00 that was nonexistent three days ago. I stated that I would not be paying the bill until I spoke to corporate and the general manager Matt picked up the phone and immediately called the police, saying I was refusing to pay. Thus being forced to pay the 365 or go to jail. I was then escorted out of the building leaving behind my laptop and several other items. Not sure why this escalated the way it did I but it was wildly irresponsible and  retaliatory all because I called corporate to address sanitary conditions.

Having some mold issues in my apartment, been staying here for a while. Always clean, wonderful customer service.