Usuario invitado
31 de enero de 2023
I stay at over 150 nights a year, in hotels and although this hotel is "nice" with decent amenities, it falls short on the cleanliness aspects and until they start hiring quality housekeepers and pay them a decent wage, they will continue to fall short, like the rest of the hotels in the country. To start, I was NOT aware that they feel the need to charge a $14.99 "booking fee". I did not notice it, nor see it on my initial reservation until I was performing my expense audit. This is the first hotel that I have seen, to charge a booking fee. The next issue, is nowhere on their website, did it offer a single, king bed, however, I would have much preferred that option, and always book a king, if it is offered. LaVon at the front desk, still put me in a double queen room. I was not about to argue and deal with more delays, since I had already driven 12hrs to get to Marshfield. The bathroom has black mold over the shower, there was urine around the toilet, an Andies Candies and a nickel was left on the floor under the desk and the carpet had the rank smell of rotten feet. I addressed the issues of the Candy and $.05 tip, yet, noone rectified the issue even after saying something. I guess that was MY tip for staying there. The bartender, Anna, was less than friendly the entire time I was there. Granted, it was 9:30at night, but that is her job and I would have expected someone more friendly. Overall experiences was decent, but don't leave dirty towels outside your door....they will not replenish them unless you hunt them down to get them swapped out. The elevator is slower than molasses in January and can BARELY accomodate 1 person and the luggage cart. NO WAY can EMS get a stretcher in there and tend to a 2nd floor patient. Nice pool, hot tub and firer pit, plus plenty of patio seating.
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