Le Petit Nice Passedat - Hôtel 5 étoiles Relais & Châteaux

Awful We phoned ahead to ask if the hotel would be open to serve food and drinks on the terrace. The answer was yes, but the food offering would be cold salads. That was fine by us, but on arrival, there was much confusion. After the staff chatted about what to do, we were shown to the terrace and sat for 20mins before anyone would give us any attention whatsoever. There were staff but the work seemed to be falling to just one, who deemed clearing other tables more of a priority than clearing the dirty table we were sitting at. Eventually, after asking again, we were brought menus. By now 30 mins had gone by. In the end, we decided to leave, as there were 2 other tables waiting and we were not prepared to pay 24 Euro for one gin and tonic after such poor service. The people on the table next to us had been told that the staff were busy, but as we left, 3 or 4 staff members were hanging round reception chatting - while the one who was working claimed not to speak any English (in an international hotel in France's 2nd city). Crazy. This is not a 5 star hotel. Nowhere close.

Meh. So the restaurant is amazing, but the hotel is dated and not very competent. We stayed for 2 nights. The staff were very pleasant. Breakfasts were perfect -- not too little, not too much. Negronis on the patio in the sun looking out over the Med -- perfect. BUT. When we checked in they charged us for the room for two nights. When we checked out, they double charged us for the room (and the dinner at their excellent 3 star restaurant). We told them they had already charged us for the room, but they said that was wrong, We had to call them when the charges cleared to explain they had double charged us for the room. They agreed to refund the overcharge, but we did not receive an apology. Unacceptable, lousy customer service. Inexcusable. Why rip-off your customers and refuse to apologize when you do so? Not like they would have refunded us our 750 euros of overcharge had we not called them on it. Incompetent. Unacceptable.

The hotel is truly worthy of its 5* rating. The location can’t be beat —sitting on the edge of the Mediterranean and tucked behind the Main Street it is hidden from view and protected from any traffic. The rooms are beautifully appointed and the staff were terrific. Highly recommend!

It’s a No from us unfortunately, and definitely not for anyone with babies/families. Tried to keep an open mind reading the reviews previously but a few things have definitely disappointed us. The view was great and we had an amazing time exploring the area but we won’t return to this hotel. The price range is definitely 5* but in our opinion the hotel is not. We have booked a specific terraced room above the main restaurant with a direct view over the sea. I emailed the hotel too and they have reassured me that the room will be on the 1st floor above the restaurant so we could leave our baby sleeping in the room and the camera signal would stretch well to the restaurant area so we could have my Birthday meal there and relax being very close to our baby. When we arrived they have put us in a completely different room (albeit with a terrace), in a different ‘newly built’ block outside of the hotel gate. The view of the sea was restricted and the room was facing the main gates, the hotel wall, the alley with motorbikes driving past and bins being collected. So no direct view of the sea and too far from the restaurant to leave the baby in the room sleeping comfortably. They have offered us a different room in the same building and then one on the 3rd floor for the second night but it wasn’t fitting the criteria still. We have decided to cancel the reservation at the main restaurant to avoid further disappointment. The lift in the new block wasn’t working either so every day we had carry our pushchair up and down. Then there was a broken highchair. They brought us one with the bottom straps missing so the baby was literally sliding out. When we asked for another highchair the breakfast waiter simply said that was the only one they had. No apologies, nothing. On the last day we have decided to spent the morning by the pool. Unfortunately they have treated it and it was unusable until 12pm. We have requested an iron but it was never brought to the room. No info given at check in about things like check out times, swimming pool open time, breakfast times etc. Swimming pool is beautiful but not there aren’t enough sun beds (only about 6). Very awkward when you arrive but there is nowhere to sit but on the floor on the towel. That’s just a few main points, there are more. Definitely room for improvement for the hotel, no quite sure how they can justify their pricing and calling this 5* by just having a 3* restaurant on site.