Onosua
15 de febrero de 2023
I wanted to go to Riad Tajania in May, and so my girlfriend booked the riad two months ago via ***********. The payment was supposed to be done two weeks before the arrival, but I was charged 812 euros in january. We found this suspicious so we canceled the booking in order to get a refund. I waited for two weeks and then I decided to contact the riad to ask for explanations. First of all, they answered me in French. I am italian and I wrote them in english, so I find this highly disrespectful. Secondly, when I translated the mail I discovered that some criminals breached their security systems and executed the payment under the name of another company also named as Riad Tajania. I think these kind of things can happen, but from their point of view, considering that they did not have my money, it was none of their business that I was stolen. Now I have reported this situation to local authorities and I hope I can get my money back. I know that Riad Tajania did not steal my money, but the way I was treated in this delicate situation is unacceptable. I would bet 2 cents that I am not the only one who got stolen, maybe I was only lucky that I found it out earlier. I am happy to change my review if the situation is solved rapidly in some kind of way, but it is quite disappointing in 2023.
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