Riad Dar Saad - Hammam & Spa

we stayed three nights in the perfect karfa room with comfort, equipment, breakfast, kind and helpful staff, it seemed like a nice 4-star riad but we returned for one night, the hotel was full, we paid almost double the price of the suite we were given a terrace room which looked like an enclosed veranda with curtains that let in the light, no privacy, there was no hairdryer, there were no heavy blankets, there was no wardrobe, no clothes hanger, no kettle, no tea set, the air conditioning didn't work in the morning we explained the problems and instead of understanding our discomfort we were attacked by claiming that they had no complaints. the standard of a 4 star suite in Morocco is not respected I strongly advise against anyone attracted by this riad from going for the final treatment we received, we paid and we demand respect. It's a shame to have booked directly and paid at midnight, they were rude and unprofessional

Very horrible experience at this riad. AVOID at all cost, very rude and unprofessional staff. We did not stay at the riad, which is a blessing considering how we treated from the brief encounter we had with them. We wanted to book a hamman and after viewing their website, we visited the riad (a road away from our current riad) to book a hamman and a message. We were greeted nicely by a gentleman and the owner, after we inquired about the services, we booked 2 days in advance. Our last day in Marrakech. We were un sure if it was at 6 or 6:30 so we decided around 5 to stop by and confirm the time. To our surprise, they didn't book the time slots for us as the one who took our booking the first time forgot to ask for our email or a deposit. We were very disappointed of course. After discussing it with a nice lady, she had found a time slot for only the hamman in 40mins time. Even though we wanted the message as well, we agreed and went upstairs to wait in the terrace. 10mins into waiting, the man who booked us the first time, came to apologise. Okay. 5 mins later, the RUDE owner came up telling us that we were lying!! That in fact he had asked us for the email or deposit, which he did not. Very rude and unprofessional and making us feel crazy. If they did ask for an email or a deposit, we would have obliged of course. We felt very offended and do not recommend this riad of this rude unprofessional man to anyone. Choose wisely and do NOT choose Riad Dar Saad.

Six of us went to this Riad and had absolute great hospitality from all the staff. A special mention to Karima & Salah who were extremely helpful. The location was so perfect and the Riad very beautiful. The accommodation was extremely comfortable with a lovely terrace and beautiful seating areas

A peaceful calm haven right in the Medina. Beautifully decorated areas in a classic Moroccan style mixed with shabby French chic. Lots of places to relax and unwind after a busy day including a large roof terrace. The staff were charming, helpful and attentive.