Usuario invitado
1 de marzo de 2024
I usually don’t leave bad reviews, but we were coordinating a $30,000+ wedding with this venue and I feel like others should know what happened and be wary. This is a beautiful hotel and probably a great vacation stay, but you cannot trust them to host your most special events, especially the ones that cost tens of thousands of dollars. I had been working with their wedding coordinator since late May — picking out dinner packages, choosing what chairs to rent, discussing international guest transportation, the whole wedding works. Then suddenly the hotel ghosted me right before they were supposed to send me a finalized contract listing all our expenses and officially booking all our vendors. I sent polite follow up texts to the coordinator, then I sent polite emails, then I even called the front desk. I was trying to be understanding that other events might be coming up and they might just be busy, but nobody would simply let me know why I didn’t get my contract or if we should start the planning over with a new venue. I was eventually assured that they would have my contract ready by mid July, and then when they missed that date, by August 1st. Miss that date too and heard nothing from them. I tried to be understanding that they might just be busy or other brides might need them more immediately, but I committed thousands of dollars and a lot of planning only to suddenly stop hearing from them. They missed every deadline they set for me. No one ever bothered to let me know they needed to push back a deadline either. Months have passed since I committed to this venue and I still cannot send out my wedding invitations because I hadn’t gotten my contract or heard back from anyone at Lodge K. It’s now to the point where all of my guests cannot get travel documents together in time to make my wedding date, so I have to completely redo my entire wedding. Don’t trust this hotel with your tens of thousands of dollars. They cannot make the deadlines they set for themselves and they refuse to communicate at all. We are really a quiet couple and that might have something to do with why they didn’t take us seriously. If you do decide to have your wedding at Lodge K and use their wedding coordinator, make sure you can advocate for yourself and you have plenty of time to keep calling them to demand they meet deadlines. Be very clear about your timeline and have a backup venue, just in case.
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