Palais Ronsard Relais & Chateaux

This wonderful place is a true oasis. It’s posh but not pompous. The whole experience from arrival to leaving was 5 star ⭐ & yet so personal. The building itself is beautifully designed & decorated with incredible attention to detail & comfort. The grounds are incredible, so tranquil, with lots of little areas to sit in the shade & enjoy the peace. The gardens have a lovely pond, teaming with wild life & a huge variety of plants & flowers The staff make you feel so welcome & valued & nothing is too much trouble. The food is 1st class & you breakfast like a queen every morning & the evening buffet is a huge variety of local dishes cooked to order, along side fresh salads & local produce to cater for everyone. I can’t recommend this wonderful place enough. It’s definitely worthy of the name “Palais.

We stayed at Palais Ronsard for a weekend getaway, valentines & my husband birthday. They greet you with “welcome to Paradise” but trust me it’s faaaar from being a Paradise. We booked a Petit Pavillon at $1,000 per night, which we got assigned “La Paresseuse”. Similar to a small gated private villa. Oumaima the receptionist/host that escorted us there upon arrival was super nice & helpful but then the disappointment started: 1. We were taking a bath which has a clear through window with a transparent curtain, and hotel staff were literally walking by, completely see through. Keep in mind that we booked a private pavilion which is gated so no one is supposed to walk in front of our bathroom.. 2. The terrace maintenance was awful, as you can see in the pictures the floor was NOT clean and not from a day but it’s looking like old dirt.. no grass as you can see in the picture, looking like an abandoned garden. I looked into other pavilions and it was not looking like this.. no excuse about the rain as it started raining only saturday night.. 3. Housekeeping: Saturday afternoon after we left the room I advised the front desk to send the housekeeping team however 1 hour after the room was still not cleaned, I had to call back again. They cleaned it but unfortunately badly.. you can see in the pictures that the table has not been wiped off. The floor is full of crumbs from the in room breakfast we took. 4. The food overall was good but not accommodating. When I made the initial reservation I advised them on 2 things: - My food restrictions as I am pregnant which is pretty easy just no raw food & pasteurized milk/cheese. We wanted to order lunch in the villa, unfortunately the staff had zero Knowledge about cheese being pasteurized or not. I then asked a simple cheeseburger however the mayonnaise was homemade with raw egg so I just asked them to make another simple sauce for the burger to avoid being dry. But this looked like a hustle for them. The chef called me 30min but not helpful at all, we then went to the Mandarin to have lunch which was fabulous btw. - The second thing was my husband 30th birthday that we wanted to celebrate Saturday evening. I requested to have a birthday cake in the room, please look at the picture attached - this is ridiculous.. how can you put such a small cake with not even a happy birthday note especially after all the issues we had previously. We were literally laughing at it. Keep in mind that we are paying 1,000 USD per night.. All of the above for a 2 night stay which was suppose to be “paradise”. After each issue, the management team was aware as I was complaining and advising them about everything in REAL time. Saturday evening the general manager, Karima Sahraoui made an appearance and only acknowledged & apologized. I was obviously expecting something.. Today, at the check out they gave me the bill as of nothing happened, I requested to speak to a manager on duty or who ever is aware about all

What a beautiful litle heaven in the middle of the Palmer’s area. It’s out of the city( we had a car) was easy to move around. We did try this luxury house once before but this time we god special room and we had the chance to try the restaurant for diner and also lunch by the pool. Both service and food just excellent. Magical stay and specially for couple.

Absolutely beautiful hotel with superb staff. This is truly a 5 star experience. Karima, the General Manager, has everything running to perfection. The rooms are gorgeous (we had room 14 with a huge balcony looking over the desert and the High Atlas Mountains in the distance), the pool is stunning and restaurants are beautiful with excellent food and service. The one and only complaint I could make is, the cocktails were very expensive and not very strong. Also, a special shout out to Yassine and “Le Taureau” for looking after us from start to finish.

Honestly, I am amazed by the beauty of the palace! The reception was wonderful, and the atmosphere was truly magical, especially the breakfast and the Ramadan vibes. You truly deserve all the praise. Wishing you all the best! Lina was very professional and attentive

Easily the best hotel we have stayed at and we have stayed in hotels in Dubai, Maldives and all over Europe. From the minute we checked in, we knew we had found somewhere we would love and want to come back to. We were checked in by the lovely Oumaima, we checked in around 9pm and we were tired and so we had dinner at the hotel. Another Oumaima served us. Both ladies were amazing and so welcoming. The food is high quality, very posh and a wonderful experience… The staff at the hotel are amazing. Any request you have, they will make sure to fulfil it. I forgot my adapter for my GHD products at home and Saleem made sure housekeeping found some for me. He even offered to send me a technician to fix the problem in case he wasn’t successful in finding one for me but after I told him it’s not a fault he made sure to find the adapter for me. The hotel is beautiful and perfect for couples, girls holiday or mother/daughter holidays. Perfect to unwind, perfect to relax and I am so impressed. I would like to come back with my daughters so they can live their princess dreams and we will stay at Palais Ronsard. It doesn’t feel like you’re in marrackech. It’s like being in france but with halal food. I miss the place and the staff so much! I wish we extended our stay… thank you for hosting us and giving us the best time. We will make sure to come back!