Riad Djemanna

We had a great stay over at this Riad. The staff were super helpful and friendly, welcoming us with tea and refreshments after a late flight which was really unexpected. The rooms were simple but sufficient. Breakfast was plentiful and at a time of your choosing, with room service available if required. The wine and beer were excellent and also very reasonably priced. Would absolutely recommend.

Unfortunately, I just recently had very bad experience at Riad Djemanna. I booked two rooms for 5 nights in January, a few days later I changed it to 4 nights, all by email. When we arrive at the Riad at the end of March, I ordered transport to the airport 4 days later, which, in addition to the mentioned email, clearly indicated that we would be leaving there. Furthermore, I ask that we settled the bill the evening before we had to leave, again an indication that we would be leaving after 4 nights. As we came to pay the night before we had to leave, we were presented with a bill for 5 nights, which we did not want to pay, as the change from 5 to 4 nights happened a few days after the booking in January and 2 months before we arrived. As we did not want to pay for the 5 night, the manager became very very unpleasant, threatened with the police and we were not allowed to leave the Riad. This despite the fact that I found the email which clearly showed the change from 5 to 4 nights already in January. We said that he would more than welcome to contact the police, which he did not want to do anyway. But threatened again that he would make sure we did not leave the Riad or the country before we had paid. My friend felt very very unsafe, which is why we ended up paying for the extra night. In addition, it must be said that on the first day we overheard a conversation also concerning the payment of an extra night. Unfortunately, one could get the idea that it is a common practice by the manager, but a very unsophisticated and unpleasant way of making money. So, since there are lots of lovely Riads in Marrakech, I would strongly advise against using Djemanna, which is also very, very worn down i.e. a lot of things don't work, such as water and toilet.