Riad Luzia

Central location but still quiet. Very clean and tidy, compact rooms. Great rooftop breakfast area and large lounge for relaxing. Breakfast and the early morning views were a highlight. Some stairs to negotiate but the porters took care of the heavy luggage. Friendly helpful staff. Easy walk to main city sites . Would stay there again for sure.

The rooms were dark, dingy, and with paper thin walls that we can hear everything, everywhere. The shower floor would get flooded from a poorly working drain. Our assigned rooms were several star qualities down from the 4 star rating they are listed and looked nothing like the nice pictures advertised. I told the owner this and she was hostile to me. She said just because “Ms. XX comes, it doesn’t mean I will ask my other guests to leave their rooms.” Of course, I wasn’t asking that. I just wanted to point out that regardless of getting the last 2 rooms, the rooms should represent the hotel class, which they didn’t at all! We wanted to leave earlier than their breakfast times, so they said they would have something small ready, like coffee, fruit and cereal. But, when we were ready to leave, they had prepared nothing. It felt like they did that on purpose because we complained. We also told *********** that we weren’t happy and this was the worst part! They claimed that Riad Luzia said we broke their TV. But, when *********** pressed Riad Luzia to furnish proof, they said, that no, the tv is okay. I couldn’t believe they would tell such a lie. The treatment was very similar to staying at a unwelcoming hostel not a 4 star property. Read some of the other 1-2 star ratings of the property and be warned. While you may wish to stay close to the Medina, if the good Riads aren’t available, stay at some of the established brands just 10 minutes away from the Medina.