Usuario invitado
6 de julio de 2025
Beautiful hotel in Marrakech, in a romantic location, the villas are surrounded by a mesmerising garden. The suites are spacious, the bathrooms are very nice with their own courtyards and attachec small garden terraces. The pool is amazing! The restaurants offer fantastic meals, for breakfast, lunch and dinner, hats off to the chefs. The personnel in all restaurants is extremely kind, helpful and well trained. The reservation/ reception team is very slow when responding to requests, they only reply after many reminders! They also managed to delete our airport transport booking and they had no clue about it when I reminded them a day before we arrived. This is not what we expect from Hyatt. We ordered the hotel by emails with the reservation team and they confirmed final prices, without telling us that they did not include government taxes, only at checkout. I found it very unprofessional as all other hotels advise on all additional fees in asvance to be transparent. The front desk receptionist was very arrogant, too. The housekepers appear in random times, without any system. They are extremely slow and instead of actual cleaning they focused on re-organising our clothes and personal things. Also, the team which is responsible for the mini bar replacement arrived in odd times, one day at midnight! We found it very strange. Overall, our stay was amazing, and the negative sides can be easily fixed.
Traducir