Riad Ma Bandra & Spa

At the time of booking, we requested the possibility of an early check-in (to which no one ever responded), and we mentioned being interested in some of the activities offered by the riad. We wish we had never done that! As soon as we arrived at the riad, we were told that the reserved room was unavailable due to a bad smell (which sounds a lot like an excuse for overbooking!) and were forced to stay at another riad (Riad Teranga, where, on the contrary, the staff was particularly kind and attentive). Additionally, we were held for over 40 minutes and threatened to choose the dates and pay in advance (of course, only by cash!) for all the activities we had merely expressed interest in. Feeling practically held hostage and just for being “released” and to find a compromise, we agreed to participate in only a few activities, including the taxi service for the arrival (which we had already used) and for the departure, which we hadn’t used yet. The night before our departure the riad informed us that the taxi service for our departure was not been paid and that we would have to pay (for the second time) directly with the taxi driver. Of course, we tried to ask for explanations, but, unsurprisingly, we have not received answer either by phone or in person, despite ringing the doorbell for over 10 minutes (we could hear people talking inside, who then literally disconnected the doorbell!). Finally, they even attempted to cancel the Booking reservation as a “no show” (!!). Fortunately, we promptly informed Booking during our stay, and they will take the necessary actions. I believe that the beauty of places is, as too often happens, spoiled by the behavior of individuals who, thinking they are acting cleverly, achieve the opposite result. I hope this review helps future visitors stay away from this Riad.

The Riad is lovely, the location wonderful - being in the beating heart of the casbah is amazing - exotic, yet homey - authentic. But, it's the staff that are the real jewel here, helpful and friendly beyond the call of duty. Thank you, Na'ima and Anis!