Usuario invitado
31 de enero de 2025
Very well presented hotel, excellent location, the set-up and processes let this hotel down, it was advertised as a 4* star hotel on both on the Beach and Sunbay park at the time we booked, it falls short of that, staff don't listen to guest and choose to be rude, poor WIFI, food average but cold, could be better for a supposed 4*. Poor entertainment, noisy rooms, not cleaned on time, have hand written notes requesting tips etc. I think this hotel has the potential of being a 4* hotel, needs management to pull up socks, and bring it up to scratch vs hotels of the same grading in the area.
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