Usuario invitado
11 de junio de 2024
My friend and I booked only 1 night for a small celebration, we were happy they the hotel was in a prime location for easy access to everything, but as we are mature women we booked with reference to the swimming pool, (11/77) also a customer foto showing a pool.
After check in with lovely friendly staff, we changed into our swim wear, then asked how to get to the swimming pool, and was informed that the hotel does not have a swimming pool.
We booked the hotel with swimming pool so we did not have to go out of the hotel grounds.
Very disappointed, it meant extra funds had to be spent to use a pool at the next door hotel.
Clearly the hotel is advertising a swimming pool.
I have wrote to customer service regarding a partial refund due to false advertising of facilities.
The staff were very apologetic and nice.
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