Fiona M
29 de agosto de 2024
Honest review! Major improvement is required. The air con is non existent we arrived at 2:30 am and was told to sign a waiver unable to discuss hotel on social media?? “Upgraded” to a family room on 5th floor the air con again not working was like an oven when we walked into our room. Couple next door sleeping outside on mattress. And was like this for 2 nights the only time we got moved was after contacting love holidays directly to complain as reception didn’t take much notice. I went down to reception to speak with manager who responded with your in Turkey what more do you want- really rude. We then got moved to the third floor which again was same room just better air con. The hotel needs a huge overhaul both our beds broken changed beds 3 times and they got worse each time., shabby curtains and bathroom full of mould on the tile grouting. Hairdryer I was scared to use. Carpets everywhere in a hotel which again made it very dated. Food was typical of AI but nothing for kids apart from plain pasta and chips so we ate out a lot. Adults we found a lot of stews and re processed lunches into dinners. No ice cream for kids. No cakes or snack time. Snack bar is part of the shop which you have to pay for. Again very basic. Worst part was breakfast, we ate out for that. Dining area again no air con so it was roasting in there. Inside bar was dingy and roasting inside no one went in there. Drinks from 2litre bottles and only beer gin and vodka. Outside bar was better but only around 10 tables so you had to sit on the sun loungers at night. No evening entertainment apart from a kids disco. Outside area does make up for it great pool area and no problems getting sun loungers. We had a shower in the spa as we didn’t fly til late and had to be out of the room by 12, late check out til 6pm was around £80 extra. No shower curtains on ladies showers or towels provided. Again very grubby. If you want cheap and cheerful this is the place. In a nut shell- Great location great pool but the hotel is so dated and there’s so much maintenance and improvement required, new bathrooms and full refit of rooms required. Need to improve on bar area and especially the food and air con. We didn’t pay the earth so we didn’t expect much. Wouldnt go back in this current condition.
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