Al Alamein Hotel

The hotel is beachfront as you leave your room it’s few meters (10-15m) till you reach the beach sand. We had an upper floor with Seaview which was breathtaking. The hotel itself is extraordinary and each corner tells a story. Staff went above and beyond to satisfy our needs. The hotel is super well taken care of and well maintained. Food was fresh, delicious and extremely diverse. I had an issue paying with a foreign card and was overcharged. It took long to be solved but Mr Karim kept communicating with me until it was solved. All in all, this will be our Egyptian Mediterranean destination for the time being. I want to give a shoutout to Mr Karim (Reception Manager), the Guest relations team for organizing the birthday for my wife and Mohamed (the florist) who made an extremely beautiful flower bouquet.

Housekeeping wash mugs in the bottom of bathroom as in photos, my daughter get infected from drinking in these mugs for 3 days. We don’t expect they wash by this way & finally, receptionist said sorry. pool heaters is off & water is cold although we are in Eid, we complained many times about pool but no one care. Hotel is very very overcrowded. If you’re lucky, you might find a table for dinner after much time. Every thing is less than average. However the price is very high. I booked from their website at a rate triple higher than many other guests, when I complained they told me they are group. I will never come again till the rest of my life

Loved my stay at El Alamein Hotel! The place is beautiful and the service was amazing. Big thanks to **Mahmoud** at reception – so kind and helpful as a solo traveler he treated me like a family member and all my wishes came true – and to **Mr. Nasser** from concierge who arranged all my restaurant bookings and golf cart rides perfectly and incredibly fast

Great stay in this hotel. Very clean and nice staff. Very good for families. The food is so good. One of the best stays for me with my family……………………………………………………………………………………. Thanks to Abdulrahman from house keeping …………………………………………….. ………………………………………………………………………………………..

Al Alamein Writing this reviews is one of the hardest things as this place has its’ dear spot in our hearts. My wife and I are repeat guests and have been staying at Al Alamein hotel for quite over a decade, and we always have been happy with everything despite the high pricing, which we didn’t mind as we were getting a high end service so the quality matched the pricing, kinda. Not sure what happened recently, but the whole place feels different in a very strange and sad way. The atmosphere feels different and gloomy, and we don’t many smiling faces as we used to see before. Lots of mistakes, disconnect in communication, a lot of new hires who don’t meet the caliber that the hotel used to have, even some of the new resturant managers are witnessed getting frustrated easily each other verbally and also with their staff while trying to address customer complaints and order mistakes. Personally I had to wait 51 minutes to receive a simple takeaway order; a fruit platter, which normally wouldn’t take more 5-10 minutes to prepare. The second day I ordered the same, it took about 35 minutes and it came without plastic utensils, then a manager had to go search for them, never came back for another 10 minutes, so I left as I couldn’t wait any longer. Not to mention, when the manager first approached me asking what I was waiting for, I told him what I ordered, he came back asking me if I paid; which I did, and whether I have a receipt, which I was never given, so it was obvious that he couldn’t find my order. Waiters and table servers are not the same anymore, rarely when someone asks whether we need any thing. Lots of the time they walk by and when we try to get their attention, they just ignore us and continuing rushing to wherever they are going. To avoid the wait, on the third day, we decided to order form room dinning to take with us to the beach, they delivered the food in a reasonable time but one of the bags didn’t have a carrying handle! and they didn’t bother to change the bag, so how we were supposed to carry the bag to the beach without a handle! In short words, chaos, panic, and rudeness are now the new traits of many of the new staff. To be fair, I am happy that I still saw some of the old staff, and tenure managers, as well as few of the new managers, as they are very courteous, polite, hardworking, but there is much they can do. It is clear that they are trying hard, but they are carrying the dead weight of others. It is clear that the hotel spent significant amount of money on renovations and additions, but they didn’t do the same with regard to staffing, or they cut costs in hiring and training. I am sad to say, many of the new staff should not have been hired, and it is obvious that either they didn’t get properly trained or they don’t respond to training. I hope to see a turning point soon and I am praying for the new management to figure their “things” out very quickly. The hotel rates are comparable to NYC