Diamond Hotel Manila

My family and I recently had the opportunity to stay at Diamond Hotel, and overall, our experience was average. While there were some positive aspects that I appreciated, there were also areas that could use improvement.

This hotel had several blackouts on the morning of checkout which delayed my check out there we're no refreshments in the room save for a couple bottles of water that you have to pay for and some coffee packets. No regular bottled water that should be complimentary in each room or a water cooler for the customers to drink nothing like that. When I called the front desk to ask about the power outages delaying my check out they informed me that they would allow me an extra hour for checkout kind of putting pressure on me to hurry up and making me feel like the reason I was checking out late with my fault and not theirs because they didn't have any power. The rooms are very dated it's like something out of the 1990s they strive for Elegance but it's not there with the wood grain paneling and the old school desk it just doesn't feel comfortable the best thing about this place is checking out. I know they have a very fine dining restaurant on the first floor that was extremely packed when I got here which tells me that at least their restaurant would be edible but everything else was kind of abhorrent in my opinion

Very nice hotel. Good value. Club rooms are worth the extra cost. Thank you to the staff in the club room. They were very helpful and friendly as were all staff at the hotel.