Hotel Sogo Malate

Good place nearby my partners office

My partner and I stayed for 2 nights PROS: 1. Great location  very close to shops, 7-Eleven, and even a nearby casino if you're into that. 2. Exceptional cleanliness  big compliments to the Housekeeping team! 3. Comfortable bed and pillows  very cozy. 4.Nice amenities provided: 2 bottled waters, dental kits (toothpaste and 2 toothbrushes), a comb, 1 shampoo sachet, and a small bar of soap. 5. Front desk security is excellent. Every time my partner left the hotel, they confirmed who was with me. Great job on ensuring guest safety. 6. Affordable choices of food from hotel menu and it was really taste great. 😋 CONS: 1. The front desk staff who checked me in didn’t seem very hospitable honestly, it was my first time experiencing that. I requested a room not near the elevator, but she still placed me next to it. The first room we were given had a non-functioning AC. I didn’t catch her name, but I think she could benefit from additional training in customer service. 2. Not ideal for light sleepers like me the walls are wooden, so you can clearly hear people in the next room talking, and unfortunately, even groaning and moaning during *** (yes, really!). 😩 3. The first room we were given was on the third floor, and it was terrible you could hear people singing karaoke in another room, which made it really hard to relax. OVERALL: The stay was just satisfactory. I’m glad I brought my earplugs they helped reduce the noise around me. Big thanks to the manager who helped us move to a new room on the 4th floor and even extended our checkout time, since the front desk didn’t check us in properly at first but still you can hear noise to the next room but not really loud unlike the first room we had. I didn’t catch the manager’s name because I was so exhausted and just wanted to sleep after our long trip from the north to Manila. We waited around 10–15 minutes for the new room to be ready because housekeeping was still cleaning it, but that was okay. Thanks to him the manager for the assistance!  Front desk staff service - Good 🙃 (PLEASE SMILE and BE FRIENDLY) Housekeeping service - SUPERB 😍 Food - GREAT Frond desk Manager - Very nice of him for doing a great job 😊

Sogo hotels have always done good by us, nothing special but get what you pay for

My second time staying at this hotel. Clean, friendly staff and good location

I love to be there again soon thank you for the best accomodation

It was amazing stay. All staff are all helpful and friendly. Mr Danilo is such a great leader of the team. Very accommodating yo any inquiry and request. Ill be back for sure.