Lalaine
19 de abril de 2024
I just want to share, the last time we booked at the Bali Holiday Inn in Indonesia, after we checked out at 12 noon, we left our luggage at the hotel because our flight to Manila was at 2 am in the morning. We asked if there was a place where we could freshen up before our flight, and they offered a large room that wasn't in use and even gave us one towel each. They were so kind. Also, when we checked in at the Novotel Pratunam in Thailand, we had a similar situation where our flight was at 12 am, so we asked if we could use a washroom, and they offered the shower room by their pool area. Isn't that nice of them? Then, when I requested if we could at least change clothes and freshen up at this hotel, they refused until we insisted, so we went to the pool area just to change. The front desk approached me and asked why we were there and who gave us permission since they didn't allow it. For your information, we didn't sleep because your air conditioner wasn't cooling, and we politely requested, yet you still refused. Would it hurt you if we just changed in your public restroom? I don't recommend this hotel; even the elevators are a hassle, with one damaged, and no bath mat. Management, I hope you take notice of this!
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