ibis Cannes Mandelieu

This hotel was very mediocre as a hotel (the shower drain was so backed up the water flooded the floor every use) but their front desk treatment and horrible business practices made this THE WORST HOTEL EXPERIENCE of my life! As a long time road warrior and filmmaker who has stayed at many hundreds of hotels worldwide, I got a last minute Cannes invite and initially booked one night through the HOPPER travel app. On reflection I then booked a second night using the same app. Two difference reservations PAID in total for both on the app...with email and app confirmations AND confirmation of charges on my credit card. AND YET...upon check in, the desk clerk initially couldn't find confirmation of the second night's payment, despite showing her my HOPPER receipt. She searched further and then seemed have an AHA moment and said " found it...all is good" and handed me the room key. SO IMAGINE MY SURPRISE on check out two days later, a very smarmy clerk started to grill me on needing to pay for the second night as he couldn't find it in his system. The infuriating thing was this man's unwavering treatment of a legitimate paying customer as if I were some street con trying to scam a free night. (???!!!) When the manager of the day got involved and couldn't "find" payment either DESPITE seeing both my Hopper receipt but a read out of my credit card being charged, (WHAT MORE COULD THEY POSSIBLY NEED??!!) I was informed I needed to use my card to repay AGAIN to be able to leave or the authorities would be called. ***???? I'd been concerned but polite till now...this really was the last straw. The manager also informed me that she had NEVER HEARD OF HOPPPER as a booking agent for them. ( Really? Hopper has a different story saying they have had a long history with Ibis hotels...hmmmm...a suspect excuse) I gave my card but informed them I would use any and every means to spread the word on their horrible business practices both on social media and at their corporate offices. The manager looked pained but gave no concession and tried a lame " I understand" to which I just shook my head and said "NO!...IF YOU REALLY DID YOU WOULD HAVE HANDLED THIS VERY DIFFERENTLY!" and quietly walked out. Upon return home, I called HOPPER to tell the story and confirm I had paid...the first times. They took the ball and spent all week trying to get a response from the hotel to no avail. I took 3 increasingly urgent additional emails from HOPPER to get a response from this awfully managed hotel. After a protracted exchange, the hotel 9 days later finally refunded my account...but only after reluctantly saying "despite this going against our policies (???!!! Stealing funds is your policy?) and the matter was messily resolved. I WILL NOT ONLY NEVER USE THIS HOTEL AGAIN BUT THEIR ENTIRE CHAIN...if this is how their management treats valid conflicts...and will post this anywhere I can to ALERT OTHERS TO THEIR MISHANDLING AND OUTRIGHT ATTEMPTS TO STEAL ADDITIONAL FUNDS

The first night of our holiday we had walked into the town centre to get food/ drinks for our apartment. we needed a taxi home but we couldn't find one we asked in 2 supermarkets if they knew where we could get a taxi from they both said if you go to Ibis hotel they will call a taxi for you. We went across and was served by an extremely rude member of staff behind the reception. we asked if she was able to help us call a taxi as we had been told by 2 places that we can get a taxi from this hotel. she rolled her eyes and signed and asked where we was going, as I went to get my phone out to give her the address she was like fine I will order you a taxi and walked off. She disappeared for about 5 mins and then came back to the drinks bar which was next to the reception and served a few customer. She then just walked past me and served someone who was waiting at reception. I waited patiently till she was free with the customer. I asked her did she manage to order us a taxi she shouted so loudly at me ' noooo im busy' even though she was just sat at her desk doing nothing and told us she was going to order us a taxi when she walked off. She then asked me for to find the address of where we needed to go, I had the address in my hand but before I got chance to say it she said you will just have to wait I am busy serving (as another customer had walked in at this point) my partner had to come in and take over from me trying to get a taxi as I was so embarrassed and upset at her shouting at me in front of others. After a good 30 mins or more of her saying she was busy she eventually started ringing a taxi for us, but whilst on the phone she was signing and rolling her eyes on several occasions. I was so upset as it was our first time in this country, we had no clue where we was going, it was dark and she was unwilling to help. I will never advice anyone to go back to this hotel unless they want to be shouted at.

Very very bad experience With my booking at ibis Cannes. My room was booked for myself and two kids, on arrival they didn’t have the room and said it was not there problem after taking payment. After 4 hours with customer complaints no joy. Get through to uk head office where a lady called Bridgett put us in a hotel in Nice on a like to like price rate. On check out they charged me the hotel rate for Nice. Called Bridgett who doesn’t take my call or texts. Would never book with this group again. Would highly recommend not booking with with them. No customer care. Never had such a bad experience as this ever before.

My partner and I stayed here for a week and we had the nicest time with such friendly people. We had a buffet all you can eat breakfast every day which is definitely recommended so much to choose from and freshly pressed orange juice you can do yourself which was a bonus. Clean rooms everyday and basic bathroom with a view of the mountains was lovely. We both will book here again!