Arpaiu

ホテルまでキツめの坂を延々と登ります。息切れします。本当に道が合っているか不安になって電話してみると、親切に教えて下さり、ルートを記載したメールも送って下さいました。その後、ちゃんと到着出来たかの電話もしてくださいました。ちなみに、事前にチェックインする時間を連絡しておく必要があります。ホテル内に入るためには暗証番号が必要だからです。ファミリールームを利用しましたが、階段で2階降りなくてはならず、デカめのキャリーバッグを持っていた私たちには苦行でした。かつ、暗くて階段が見えずとても怖かったです。お部屋はとても広く、火は使えませんがキッチンがありました。石造りで素敵なデザイン。ボディソープが6本置いてあったのは謎でした。無料のミネラルウォーターがあるとの記載でしたが、無かったので残念です。エアコンの効きが悪く寒かったです。

Tania was very nice and helpful. She was very sweet to our kids. Google maps will not get you to this place. You have to read the welcome email and follow the directions exactly. Try not to bring a lot of luggage because it is a long walk with a lot of incline from the train station. Views from the top floor common area are beautiful! We had the bottom most room with no windows and it was tight for the four of us. The sunset from the top floor was worth it!

At the moment we stepped in to the family room, it felt weird - many weird and unknown objects found in the room which were definitely not decorative items; many many holes on the ceiling which we didn't even know if there's hidden camera anywhere; a small side window which can view in from the street outside; and worst of all, a glass ceiling that anyone can view from the room above our level. It was extremely weird and uncomfortable for my husband and I to stay in the unit for 3 nights. Within half an hour, we contacted ******* that we would want a refund as it is extremely uncomfortable staying in the room - our privacy and security is at stake with all the glass window and ceiling. To our disappointment, hotel didn't want to admit anything wrong with their room and refused to do ANY refund at all, yet complaint about our behaviour to ******* - when in fact we didn't even meet anyone in the hotel, and left the room in ready-to-be-rented-out condition. End up we last minute booked somewhere else and left the room empty for 3 nights without being able to get a single cent back. DO NOT EVER BOOK THE FAMILY ROOM!

This hotel in Cinque terre is awesome! Follow the directions closely they give you on how to get there and you will make it to a lovely hotel stay with a gorgeous view. The property manager was extremely accommodating and treated us like family. 10/10 would recommend.

STAY AWAY FROM THIS PLACE! Spend your money on other hotels that employ caring, kind hearted people and not people like Danilo who are abusive, threatening and heartless. We booked a ONE night here during our 16 day trip to Italy. Sadly during the beginning of the trip, my 90 year old father in NY was hospitalized and I had to deal with his terminal illness while we were in Italy. I cancelled the rest of our stays and some caring and wonderful people even refunded me money even though I didn’t ask for it. I thought I cancelled the ONE night stay here but they had my credit card on file so I figured if I got charged for the room, so be it. I was dealing with my Dad and changed my flight to go say goodbye to him. Danilo of Arpaiu started sending me harassing and threatening emails. tellinf me he would have border police waiting for me at the airport, etc. He even called me a “despicable human being”. When I finally did get to read his lengthy threatening emails, I wrote back to him telling him I thought I cancelled but to just charge the room to the credit card on file. For whatever reason, he was unable to do that so and I went ahead and paid for the room in full. What is most shocking is that Danilo never once said sorry for the mistreatment and never even offered any kindness to my situation. I work for a trial attorney for almost 30 years. I work hard to enjoy a great life and I would NEVER spend money at a place like this that employs a person with such low moral character.