Usuario invitado
29 de febrero de 2024
I had chosen this hotel based on great recommendation from a friend regarding the location, service, etc. The location of this hotel is no doubt great, but I guess the pandemic has hit the management and daily running of this hotel really badly. The GM who I talked to was extremely helpful but unfortunately, the entire staff seemed to totally untrained. The maintenance of the hotel has also taken a hit over the years. From faulty switches and light points, doors creaking, not closing properly, windows not cleaned, no service at night or early morning, electric kettles not being available in some rooms, electric kettle placed in the room but there is power point to use it with, no spoons provided for making tea/coffee, the list is endless. The food was also pretty basic, nothing to really write home about. Thankfully, this hotel is surrounded by brilliant cafes which serve really nice food. I would seriously advise the management to get its act together and get some trained professionals to run the hotel. I definitely would NOT be recommending this hotel to anyone.
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