Diamonds Malindi

Freshly back from our vacation at Diamonds Malindi, I would like to share our experience. We have stayed in 4 and 5 star hotels all over the world, including several times in Africa, so we certainly have something to compare them to. Zanzibar was one of them 4 times, so we know very well that you have to use a different level of classification for African hotels. Our experience was somewhat mixed. It was advertised as 4.5 stars and a complete renovation in 2024. We had booked a junior suite with its own pool and premium all inclusive. The newly built pool was really very nice and was cleaned and maintained every day. We had room T001, which apparently had not been renovated and for sure not even completely renovated. The bathtub was leaking, the toilet flush was broken, the patio door was broken and so on additionally it was also worn out - for us it did not meet the standard in any way. What exceeded the standard, however, was the reaction to the shortcomings being pointed out. The damages were repaired immediately and a clarifying discussion with the resort manager Timothy was offered and carried out. He was really present everywhere, as you would expect from a good resort manager asking guests if they are satisfied. Which brings us to the staff. Whether gardener, pool boy, beach boy, waiter or resort manager, they all deserve a 6-star rating. That is really the highlight of this hotel and deserves absolute admiration. You had the feeling that service is not just offered, service is lived and done with pleasure. And on top of that there was Sammy, our butler, who was without a doubt unbeatable. If I had a luxury hotel, I would hire him straight away. Exceptional and a huge thank you to him again, we have never experienced such customer-oriented service anywhere else. The staff also managed to overlook many other shortcomings due to their friendliness and manner. There was no Coke available on one occasion, cocktails were not possible because something was missing, only a limited selection of beer - this should also be worked on, especially since the hotel was only about 50% booked. The availability of goods also did not really deserve the rating. Something can be missing sometimes, but something different every day does not seem entirely logical to me. As for the food, it should be said that taste is always subjective, the Terrace restaurant and the Onda absolutely met the standard. Excellently presented, very good taste and with great service, both restaurants were really high level. Generally the selection at breakfast could be adapted to the 4.5 star category. No selection of sausage or cheese and what is offered is not really up to par. The buffet restaurant is also in urgent need of renovation. Starters and salads were served uncooled and in plastic bowls with plastic lids, the entire buffet as such had certainly not been renovated for a long time and did not give a particularly inviting impression. You "eat with your eyes too" so h

We heve been to this hotel with the family! The hotel is clean and at very step you can see that a very large number of people take care of the order and appearance of every part of the hotel. The food is very good and diverse. That's if for the general assessment of the hotel,and now why recommend this hotel: wonderful people, friendly, smiling,helpful,warm. The best of the best are: Pina, Jan - animators, Mr Doctor - the barman, Sammy- the butler and many other people whose names we did not remember. A huge advantage of this hotel is its location,beautiful garden, the beatch, ocean but the biggest advantage is the people working there!