Enorme Ammos Beach

Nice place. Excellent food options for breakfast and dinner. Personal help with food allergies fur the selections at the buffet was a very nice detail. Cocktails are nice, had some well made oldfashion. The massage service offered is very good, with a relaxing ambient. All the staff is very friendly and service is on point. Parking close by is available.

At first glance, this hotel seems like a dream — beautiful photos, luxurious promises, and a prime location. But the reality I experienced was a deep disappointment and below 5 star experience hidden behind a polished exterior. Let me begin with the only two positives: the food was genuinely good, and the housekeeping team did a commendable job keeping the rooms clean. Unfortunately, these were the only glimpses of 5-star service in a hotel that otherwise felt indifferent, dismissive, and at times even hostile. From the moment we arrived, the receptionist greeted us with what seemed like friendly enthusiasm — but it quickly became clear that her warmth was superficial and sales-driven. She focused primarily on promoting additional services and excursions rather than providing the essential information about our stay. Crucial details — such as which areas we were allowed to access, including pools and sunbathing spaces — were completely left out. Only after we were later confronted for using these areas were we told they were off-limits to us, despite being completely empty at the time. When questioned, the receptionist shifted the blame onto the travel agency, claiming it wasn’t her responsibility to explain what we had purchased. This lack of clarity and accountability led to an embarrassing and frustrating situation that could have easily been avoided with proper communication — something I believe should be a basic expectation in any hotel, let alone one claiming 5-star service. If you’re renting a car, be warned: the hotel allows its staff to occupy the guest parking lot. When I couldn’t find a space, I was told (with a shrug) that “staff need to park too.” No solution was offered. Other guests were even fined right outside the hotel because the lot was full — not of paying guests’ vehicles, but staff cars. When I raised this issue, I was met with a sarcastic comment: “We’re one of the few hotels that offers parking.” It felt less like a privilege and more like a trap. Other parking areas around the hotel, were for other hotels and hotel receptionist did not care how we were going to park our car. What made the experience even more uncomfortable was witnessing the way some staff treated their own colleagues. One particular housekeeper was being spoken to in a way that was truly degrading — loud, condescending, and in front of guests. It was deeply unsettling and left a lasting impression by pool guy and another receptionist. Deeply shocking behaviour. Poor lady! The dining hall? Loud and chaotic. The wait staff cleared dishes with such force and speed that it felt like we were eating in a school canteen rather than a luxury resort. It shattered any sense of peace we hoped to enjoy during dinner and we were made feel as if "eat quickly because we have other clients waiting" sense. It was so loud, annoying and extremely stressful. My room had ants crawling around, and for three days, the air conditioning didn’t work in the middle of a hea

Just returned from 2 weeks with my husband borh in our 70s my husband has difficulty walking and must say the staff went over and above to help when needed. The rooms and pool area are spotless the food very good with plenty of choice the staff friendly especially if you make the effort to speak with them then to top of a splendid holiday I was presented with a surprise birthday cake by the reception and manager will definitely health permitting be making a return visit

One of the best choice in Malia, Crete. The Ammos Beach Hotel is wonderful located right on beach with fine sands. We appreciated that was very clean everywhere, the food was delicious and the staff super friendly. Bed was comfy and the sea view make us a perfect holiday. Perfect place for relaxation.

Cozy, clean rooms and beautiful environment just as in pictures. Hospital maids and receptionists, that surprised us with better room than the one ordered + a room booking for 1 hour after check out to be able to take a shower before the flight. Tasty food (but overuse of oil is evident). However, during our one week stay the breakfast staff showed no interest to provide a good service: we were not informed about freshly made omlete nor about the possibility to order some other coffee than jug of black coffee which is given by default. Coffee is provided in small cups and the ask for a refill results in obvious irritation and up to 30 minute delay. We also were not informed that booking an evening at the restaurant will leave us without buffet dinner given by default and after neither filling nor delicious restaurant food we were told to leave filled buffet plates at the waiter and forced out hungry. Nice place to stay, but multiple mornings ruined show that it is not a 5 star hotel.

The pool area and rooms looks beautiful, everything is clean and pleasant, however the experience was strogly worsened by rude staff, completely uninterested to give good quality service. Breakfast ladies didn't bother to inform about coffee options, only on third day we reasized we can make orders. A simple latte order took up to 30 minutes. Staff also doesn't speak english which makes very hard to comunicate special needs. Furthemore we weren't informed that having dinner in restaurant would exclude us from dinner buffet. The food in restaurant was of surprisingly bad quality, so we left the food uneaten with hope to fill our stomaches in buffet. However there we were forced out with no possibility to even finish our plates, the manager didn't show any hospitality or understanding of the situation. Food in general is delicious, but overly oily so much that I got digestion issues. I liked my holidays, however the experience was no way near 5 stars.