Zeus Hotels Neptuno Beach

We are on the last day of our holiday and we have had a lovely week. The hotel is clean, our room is comfortable and the staff are friendly. The hotel is literally in top of the beach and the pool area is nice. The food has also been very good with lots of choices. The hotel and holiday and exceeded our expectations and we would definitely stay again!

The main good thing about this hotel was the staff they’re all very pleasant, professional and welcoming Our room, after an upgrade was gorgeous with great sea and beach views The food was hit n miss, we ate out a few times, one at the restaurant next to hotel which was gorgeous and then we frequently visited Wild Rose Bar at the top corner of the road. Great snacks and proper drinks Beer at hotel watered down and was only served in 1/2 pint glasses with about a third being froth Hotel has its own private beach and sun loungers plenty and free

Absolutely terrible vacation experience! Every single day the beach is a complete mess: people occupy multiple sunbeds by leaving towels, blankets, or personal items on them — anything to “reserve” them — while they themselves are either by the pool or not even present. You come to the beach hoping to relax, and there’s simply nowhere to sit or lie down. The worst part is the complete indifference of the hotel staff. Reception does absolutely nothing about complaints from guests. You either get empty promises or are completely ignored. It feels like the management couldn’t care less about guest comfort. This vacation turned into a daily fight for sunbeds, constant frustration, and stress. For the price paid, this is absolutely unacceptable. I would not recommend this hotel to anyone and will definitely never return!

We just returned from a 1-week all-inclusive stay at the Neptuno Beach. Family of 4. When I was booking the holiday package for the travel dates that we wanted, only the Family Rooms were available. The Family Room was located on 1st floor just above the reception area. Sometimes it was a bit noisy there, but no drama. The room was a bit small for us especially the bathroom. No bathtub, only shower cabin which was tight. We had a balcony with a partial view of the sea. The bed was comfortable for sleep but could have used extra pillows (only 2 were given per bed). Kids had a bunkbed, and they slept well. With the bunkbed next to our bed we had zero privacy, definitely book a larger room if available. The AC unit was new, efficient, and quiet. The fridge in the room too loud at night, so we unplugged it before sleep. Rooms were clean, in good condition, and the cleaning service did a very good job in maintaining the room. There was a safe in the room for which we had to pay 3 EUR per day to use it. Not common for me to see a fee for a safe, that was a bit annoying. This is a small hotel, which we viewed as a positive, because we did not feel as if it was crowded. There were always lounge chairs available at the pool or the beach. You get 1 large pool for adults and bigger kids, and 1 really small pool for the children below 6 yr old. The pool was never overcrowded as some guests stayed at the beach. The beach was a big plus for the hotel. The lounge chairs and umbrellas were for hotel guests only and at no extra charge. The beach was sandy and clean. We spent the mornings in the sea and afternoons in the pool, and there was never a problem in finding chairs. There is a pool bar, and pool snack area, at the back there is the kids club where you can find a pool table and a ping pong table. There is no spa if you are looking for a massage. There is only one dining area where you get the all-inclusive breakfast, lunch, dinner. Food was tasty and Yanis the chef was very helpful. We had no problems in finding something for us and our kids. They try to change up the offerings each day, but some items were constant. The drinks at the bar were OK, they used some fancy machine that did the mixing of cocktails. If you asked for extra shot of spirit, they would do it for you. For me the biggest disappointment was coffee, there also they used a new dispensing machine that made different types of coffee, but they were all instant crap. If you wanted a proper Espresso or Americano you had to pay extra. The crowd control at the dining area was manageable. The staff at this hotel was nice with the exception of 1 person. The lady that served at the pool bar she only smiled if you were a German customer (around 75% of guests were from Germany, the rest of the guests were from Poland, Romania, Czech, France). If you ordered from her in English the smile would disappear, I don't know what was up with her, but other non-German gu

I liked the hotel. Clean, tidy. The staff is helpful and pleasant. The food is delicious and fresh, varied. I wanted more fish and seafood dishes. There were not enough sun umbrellas on the beach, because there were much more vacationers. The alcoholic cocktails are very sweet. Very poor animators, the evening program is completely poor.

Pros- clean, excellent food, good choice of cocktails. Beach location and only a short cheap bus ride into Heraklion. Cons- Room outdated and small, bathroom door was a slide open and didnt close properly. Shower didnt work 2 nights in a row and had to wait over an hour on repair. No place to dry towels/swimwear on balcony. Although we enjoyed the food the snack options were pitiful and often dried out leftovers. There is no indoor bar, not ideal if the weather isn't good. Only 2 pool toilets and no toilets inside unless in your room. No professional entertainment, we opted to go for a walk or retire early most evenings. Overall we enjoyed our stay but this hotel is never a 4 star.