Dorrar Al Eiman Royal Hotel

En primer lugar, es muy difícil encontrar el hotel, ya que está escondido en el centro comercial Safwah. La entrada a este centro comercial es muy pequeña y se llena mucho durante las horas pico. Las tarjetas que nos dieron para abrir la puerta requerirían más de 20 intentos para abrirla. En el baño el piso de la ducha solo estaba limpio donde cae el agua, el resto estaba sucio. El precio que pagué fue muy caro para 1 dormitorio con 5 camas individuales. La habitación en sí está muy oscura porque no hay iluminación desde las ventanas. Cuando llamé al servicio de habitaciones para traer algunas tazas para el té, no las trajeron hasta que volví a llamar 2 días después. 2/5 de las camas eran muy duras e incómodas y las otras 3 eran normales. En conclusión, mi reserva no valió la pena y no recomendaría este hotel a nadie.

El hotel no es muy solidario y servicial. Pedí al servicio de limpieza y a la recepción solo un colchón pequeño en mi habitación para el suelo, ya que prefiero dormir en el suelo. Primero me dijeron que mi habitación era demasiado pequeña como excusa, luego estuvieron de acuerdo en que había espacio para un colchón. Luego me dijeron que era gratis, una vez que estuvieron de acuerdo me dijeron que tenía que pagar 125 riales por noche. En mi hotel anterior en Medina, me dieron gratis. La descarga del inodoro tampoco funciona. Mi familia y yo hemos utilizado el hotel en muchas ocasiones diferentes, pero no volveremos a alojarnos aquí en el futuro debido al servicio que me brindaron. Por esa razón, evitaría este hotel para cualquiera que busque una estancia confortable. Saludos Hassnain Jamil

We stayed at this Hotel back in 2019 and re booked again 14 Nov 2023 . Amazing as previously reviewed breakfast rooms and staff not to forget it's location 100% outstanding. Our city view room was breathtaking,Had a partial view of the haram and Kaaba rooftop.

Has a great location connected to another hotel for which they share entrances. It has Two entrances, one with elevators where you will enter the hotel with your luggage. The location for this is a little hard to find if you haven't been before so you may need to ask someone as taxi drivers will just point towards a location and drive off, i think they could do with better signage directing people to the lifts or the porters. The porters are very helpful as they will come to the road to collect your luggage. The second one is via escalators which will take you straight onto the courtyard of the haram. These escalators will also take your through a shopping centre and food court where they will have mostly desi and international cuisine, you will have to go into zam zam tower for the KFC hardees and mcdonalds The drop off point is a busy location and cars cannot stay long esp at salah times so we were rushed off the tax Has a very large lobby area with lots of seating,12 elevators are available for us which makes it very handy and we had no issues with noise disturbance even though we were very close to the set of elevators. Rooms are spacious and clean and room service does a good job, it has a kettle and tea etc but no cups. We were expected to drink tea from a glass which I found strange. Really good for families with young kids as everything is close by, I took kids 3, 6 and 8 years old alongside elderly mother. Zam zam tower is directly next door and you can get quick access to it avoid the mass traffic heading to the haram Breakfast needs improvement fruit juice provided is actually cordial/dilute drink and most of the cuisine is catered for the international community i would say, they should consider the dietary requirements of brits, we don't all have liver and shawarma for breakfast On a positive note they have a chef making omelettes from 6am to 10.30am, pastries galore, lots of cheeses, and a toaster If travelling with family i suggest you get a cheap 1 week sim card each , it should cost around 30 riyals or less. You will need a visa at hand to get this. You should find individuals selling these on small carts outside the hotel. If not then walk into the zam zam tower and they will direct you to the vendors at the back. I would most definitely return and stay at this hotel 100%

The hotel is second to none in terms of location to the haram. Facilities are excellent. Staff are helpful and responsive. Lifts are plentiful so you're not waiting around at salaah time. Abraj mall under the hotel has lots of food places and other shops so you're not easting time going to get things. Rooms are spacious and clean. Good views of haram. ************* we got 3 rooms together with connecting doors which made it really easy with parents and children. Special thanks must be given to Hasan (Guest Relations) as he went above and beyond in helping us. Any issues we had we knew he was a mere phone call away to help us sort it out. I stayed here 3 months ago with friends and returned again with a family of 13 because of the excellent service we received from hasan and the hotel. Would try to stay at this hotel next time for sure and would be the first hotel i recommended in Makkah to anyone else.

A great hotel next adjoining building to the Clock Tower and direct on the grounds of Al Haram masjid . Hotel sits opposite gate 89/90 which leads in the Grand Masjid .. The building has a massive mall with food courts and shops open 24/7 , it’s busy with millions of people 24/7 in the mall . The breakfast was great with plenty of choice . Almost of the service staff are from Bangladesh and Pakistan so sometimes feels like your in another country then Saudi Arabia. Great facilities for families and couples , management are super friendly. The Saudis are over welcoming people and truly helpful in all areas .