Le Méridien Towers Makkah

La habitación del hotel era estupenda, grande y espaciosa. Cada torre tiene varios ascensores, así que la cola se controló. La única deficiencia fue el proceso de registro: había que esperar más de una hora para que te dieran la tarjeta de acceso y no había servicio de limpieza; había que pedirla y llamar varias veces. Enero es temporada alta de Umrah; la cola en la estación de autobuses de Kuday para llegar al hotel es de unos 30-40 minutos.

************* Tuvimos una estancia muy agradable en Le Meridien Towers Makkah. No hay tanta gente y el servicio de transporte al Haram funciona las 24 horas, sin apenas esperar para subir al autobús de ida y vuelta. El hotel nos cambió de categoría con mucho gusto e incluso nos ofrecieron té de cortesía la primera noche. Como llegamos muy tarde, agradecí poder comprar algo rápido para mi hijo pequeño y que las tiendas estuvieran abiertas. No pedimos que el servicio de limpieza viniera a limpiar nuestras habitaciones, pero fueron atentos y rápidos. Ojalá nos volvamos a alojar aquí para nuestra próxima Umrah.

Perfecto para familias. Es casi como alojarse en la Torre del Reloj, ya que el autobús sale desde la puerta del hotel y te deja en la Torre del Reloj. ¿Qué más se puede pedir?

Este hotel es mi lugar favorito para alojarme cuando vengo a La Meca para la Umrah. Hay un autobús lanzadera al haram cada 5-10 minutos.

We faced the issues during check in at the beginning. Got to hassle quite a bit to get things sorted. The way staffs are dealing with issues need to be improved tho. The location is great at the fair price. Overall, we are satisfied.

A terrible stay from beginning to end. Saying check-in process was chaotic would be an understatement. It took nearly an hour. With no coordination or explanation from hotel staff, obviously no real queueing was taking place either which caused arguments. We had the unpleasant delight of dealing with Abdullah Magrabi who was one of the check in staff, who was quick to snap that he was "tired and hungry" when I was trying to get the correct room which we had already booked and paid for. When I asked to speak to the duty manager he became more enflamed and replied "go and talk to him, tell him who I am". Not the best experience to begin our stay and definitely not friendly customer service for guests. Following on from this, the hotel refused to give us the room which we had booked and said their system showed something else. The room provided was cluttered, untidy and clearly not up to standard. This was messaged through to trip.com chat agents who tried to work on the problem from their side. Cue another trip down to wait inordinately for the duty manager. Again sitting patiently at his desk didn't stop a number of people jumping the queue in front of us to speak to him first. He did eventually manage to get us the room we had booked ( thank you Mohammed Syeed), but this was 3 hours after arriving at the hotel, and after a 5 hour drive too. Again, the room type may have been correct but it was nothing at all like what the advertised pictures on the site showed. By this point we had resigned ourselves to just getting on with it. The room was terribly outdated. Televisions looked like those from a previous century, with no clear channels, just a lot of grey and white dots littering the screen. The little kitchenette area was dilapidated and in need of refurbishment. Bed frames, mattresses, bedding were also due a badly needed upgrade. It really does make you wonder how and why they are charging eye watering prices for stays. It would be remiss of me to leave a review without at least one positive point. That would be the shuttle service to the Haram. Physically the shortest and quickest hotel shuttle service due to its location. Would we stay here again? A resounding no.