Three Points Musalli Makkah

I recently booked our stay while going for Umrah from UK. Overall we were extremely disappointed mainly due to the significant access issues due to ongoing construction right at the front of the hotel. It is a big double road where an underpass is being built. Hotel management didn't declare it anywhere during the booking process. As soon as we checked in and tried to go to haram, we realised the issues due to poor access. We requested to let us check out the next day as my wife was struggling but they didn't help us at all. We paid for breakfast as a part of booking which wasnt refunded either and we checked out on D2. Hotel reception team kept saying that senior management is not around and the reservation teal is away so we can't help. PROS: Rooms relatively clean. Quick check in. CONS: Significant road contructions in front. Even to get a taxi one has to walk about 15 mins and walk through a very narrow path infront of shops to get out of the construction area. Pics attached. Shuttle bus- very infrequent..drops about 20 mins walk to inside of the Haram. Direct walk to Haram atleast 30 mins to enter Haram and again almost 10 mins of it over a steep hill. Overall, be careful if you have young kids or elderly parents with you on the trip and stay away from the hotel while the construction continues.

Had a great stay at the hotel. The service was excellent, the rooms were clean and comfortable, and the staff was very courteous. Highly recommended. Thank you!

We had a nice stay in the hotel, service is good , staff is helpful and friendly, we didn’t have any issues during our stay. Location was not ideal, about 25 min walk, if you take shuttle, then it’s 15 mins to Harram. Road works still going but they tend to finish and underpass should be running in Ramadan which will then reduce travel time for sure.