Crown Regency Hotel Makati

When I arrived in the hotel earlier, there was no car parking and the security personnel did not even bother to get my luggage in my car when I arrived so I had to pushed my trolley on my own. The front desk wasn’t trained enough to apologise for the inconvenience caused because in Trip.com it mentioned that there was parking in the vicinity but you have to pay an extra 1000₱ a night to park in the mall given that the hotel was so expensive at ₱3,500 per night. The room of the hotel needs renovation especially in the comfort room because when it was raining during my stay the water was dripping inside the restroom. Please see photos attached. Also, I could not sleep well in the hotel room because of the cars and jeepney drivers that were passing by the noise of the engine disturbed my sleep at 1am in the morning. The shower was terrible as there was no hot water and the elevator needs improvement because it says 9 person capacity but only 2 persons are accommodated each time guests take the elevator to there rooms. If your looking to have breakfast, they dont have a a chef only a cook who would cook a small meal 50grams for the guest. The only good feedback I like about the hotel is given the location because its right across Ayala Center. THEY LACK HOSPITALITY TRAINING AND SERVICE THEY SHOULD IMPROVE THEIR SERVICES INTO A REAL 3 STAR HOTEL

I stayed here for 3 days. I will definitely comeback. The locations is perfect if you like to shop and food tripping. Its walking distance for SM/Glorietta/Greenbelt. It’s pretty good for the price I paid.

The room rate is excellent; however, there are a few important guest needs that were not met—such as slippers, an iron, and my request for a queen-size bed during the reservation. Additionally, the toilet flush wasn’t functioning properly, and the handwashing sink in the bathroom was clogged. Upon entering the hotel, the entrance had an old-house smell, which could be improved to enhance first impressions. Nevertheless, I really liked the location overall.