Usuario invitado
4 de agosto de 2024
The visuals of this location may appear enticing, but the actual experience falls short, resembling more of a campground or park setting than a resort. Room conditions were appalling; evident blood and mold tainted the walls and bathrooms. The staff's demeanor was consistently unwelcoming and defensive when approached. Conversations with fellow guests revealed similar complaints of mold infestations. Hygiene in the kitchen was subpar, evident by spiders dangling from hooks and an absence of proper ventilation. The morning restaurant spread primarily featured overly sweet Italian treats, unsuitable for those averse to sugary fare. Eggs were overcooked and pork slices the sole breakfast protein, with judgment towards dietary preferences. Fruit salad seemed days old, and the salad bar offerings appeared lackluster. There is no salt and paper on the table. If you wish to put salt on your boiled egg after you remove egg shells, you need to go back to the kitchen to get salt, as there is only 1 salt meal in whole restaurant 🧐 The overall breakfast experience felt restrictive and lacked diversity. Fruit salad appeared aged, and salad bar options were uninspiring. The fixed breakfast selection reflected a one-sided approach at Borgo Magnolio Resort, where it felt like guests catered to the staff rather than vice versa. Despite its high cost, Borgo Magnolio Resort delivered the worst service encountered during multiple travels to Italy last two decades. They need to learn a lot about how to provide service and be client centered. This venue is not worse of costs and waste of time and energy.
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