Grand Madurai by GRT Hotels

Reasonably quiet and further from the city which offers a space to relax after a busy day.

1.I had paid on arrival and this was not noted and I was given a bill with the amount I had already paid. Also I had guests for breakfast and there was delay in adding this to the room bill amd that was another delay .my checkout took Ike 25 min . 2.The varagu idli in breakfast buffet were undercooked . 3.the room was for 2 occupants and there were towels and toiletries only for 1.a small detail that should have been checked out. 4.GRT hotels have cumbersome passwords for wifi .the staff helped me connect finally.

This is a new or newly refurbished hotel. It has a breadth of impressive modern facilities and is very comfortable - but a slight negative is the poor ambience and inattentive service in the one large restaurant. Positives : The front desk staff are very professional The entire hotel and the room are immaculately clean The room was very well equipped with an excellent array of modern comforts Laundry service was outstandingly good The spa, yoga room and gym were all good - and nice to have these There is a very wide selection of good food in the restaurant Cocktails were very well mixed in the bar Negatives: There is only one restaurant - it is large, busy and very brightly lit - this is fine for breakfast and lunch but at dinner the atmosphere just isn’t relaxing. The lights are much too bright. It feels like a cafeteria. Other guests had the same view. On our last night we decided to go out to Taj for dinner, just to try to eat in a more relaxed, calmer atmosphere. Also there are not enough serving staff and they are insufficiently trained. For example, when we sat down to dinner, on both nights no one asked us what we would like to drink. It was difficult to catch the attention of staff. They were friendly but looked busy and it was all slightly chaotic. The hotel is located around 8 km from the centre of Madurai. This isn’t too much of a problem, but if you book a Temple Tower view room, you will struggle to see the temple towers out of your window because they are just so far away.

This was one of the best hotel me and family went to. Rooms, services and food everything was good . People always smiling and greeting us. Housekeeping staffs were very good ,Shivam housekeeping supervisor and his team was very attentive and took care of my family