Hostal Tokio

Este hotel está en pleno centro, la mayoría de las atracciones están a poca distancia a pie y hay muchas tiendas y restaurantes para elegir. El personal fue amable y atento, lo que nos hizo sentir como en casa. La habitación era pequeña, pero muy limpia y cómoda; tenía prácticamente todo lo que necesitábamos y más. Disfrutamos muchísimo de nuestra estancia y lo recomendamos encarecidamente a cualquiera que visite Madrid.

The room conditions at the hotel where I stayed with my family were normal; after all, one cannot expect more for the price paid. However, there was no mention of the nightclub located underneath the hotel, and due to the incessant noise that lasted until 7 a.m., which sounded as if people were partying inside our room, we couldn't sleep. As a result, when we wanted to cancel the second night and change hotels, we were told to write directly to the booking platform without any assistance. Furthermore, in the response sent from the hotel to the booking platform, they claimed that the reservation was made for a child of 5 years old, but we arrived with our 10-year-old child (they couldn't have missed the birthdate in the passport). How can such a lie be told, it's unbelievable. The staff, using the excuse of not knowing a single word of English, can do as they please. In response to their rude remarks, such as 'If you want to listen to bird sounds, don't stay in the city center,' I can only say that we stayed at another hotel, just 200 meters away and on the main street, for the second night and didn't hear any noise at all. My only advice is to never stay at this hotel.