Círculo Gran Vía Hotel

Location was phenomenal. Staff was great. Hotel itself was very nice. Only downside was no noise at all in room. As no noise from a/c. With it being so quiet you could hear the street noise all night long. Like people partying and sirens off and on. It’s on a busy street so needs some kind of little noise machine to blend out the outside traffic and noise.

Hôtel très bien placé, très belle vue depuis la chambre. Chambre spacieuse et propre.

Sadly, not what we were hoping for: room was on the smaller side: we are Bonvoy members and we had to ask to be changed. Then we arrived at the new room: there was a soiled towel left behind in the bathroom ☹️ gross. Frankly, arriving from a long trip and asking for your best option, you expect a bit more. Not the case. We wrote to the manager, we got an email back, as we were about to leave. It’s a well situated hotel, nice enough, but didn’t sit well with us. They could do better with service. Staff should know these things. It’s a beautiful property and your staff seems disinterested.

My husband is a titanium member so we stay at a lot of Marriotts! Location, location, location is the old real estate adage & this applies to this hotel. It’s in a perfect location for tourists. A 15–20-minute walk in either direction takes you to the Prado or the Palacio Real (Royal Palace). We loved this location & you will also. Its on a busy street with lots of shopping & restaurants. NOTE Uber cannot legally access the Gran Via so be sure & take a taxi! Pros: Excellent front desk staff & bottle of water upon check-in. We were upgraded to a suite with an inside courtyard view which we preferred since there was no noise. The suite was beautifully appointed. Living area with couches & tables & chairs & separate bedroom & bathroom. It overlooked an inner courtyard & that was what we wanted as it was very quiet. We stayed several nights. The hotel entrance was separated from the casino which we liked. Free glass of wine at the bar for titanium members. Lots of places to eat nearby & we liked Vinitus tapas bar close to the hotel that they recommended. Cons No lobby seating area & nowhere to sit beside restaurant, bar or your room as there is no lobby. The breakfast buffet was either 30 or 35 euros & very disappointing - not worth it but we got it for free as a titanium. The buffet was very small & they quickly ran out of croissants & never replaced them even though we were there before 8am one morning. Service was below Marriott standards. Buffet did not have a large selection of food. Below average breakfast buffet & service for a high-end hotel. Hotel does not have the WOW factor, like so many other European Marriott Hotels we have stayed at. See my review of the Barcelona Cotton House. Only a 4-star hotel because breakfast was not up to par & there was no lobby to sit in. Also, no glass of cava is offered upon check-in like the Cotton House in Barcelona. Conclusion - although we liked the location, I would try another Marriott on our next visit. If you like my review, I hope you'll click the 'helpful' button; those of us who write reviews live for those and it motivates us to do more.