Inn at Cross Keys Station

Fraudulently charged credit card. Management lies. They did not provide toilet paper on 2 occasions and did not service the room. The manager Josh is a liar. They provided apologies and excuses and lied in thier replies to reviews. You will have to fight with a chargeback on your credit card if they overcharge you. Go to the chain hotels not this disrespectful hotel.

This place is just beautiful. The staff was so friendly and professional, check in and out was a breeze. We really enjoyed our stay. The room was so nice and the beds so cozy. Breakfast was great, a really good selection.

I can't comment on whether the hotel is clean, spacious or any of those things. I never got to stay there. Let me explain, I booked a room on Jan 8th for one night (Jan 21) they took my card to hold my room. Their policy is you can get a FULL refund if you by 2pm at least 24 hours before your stay. I canceled on Jan 16th and received a cancellation confirmation email within minutes. So no problem right??? Wrong. On Jan 23rd my card was charged the full amount. I called and they "needed to check their system, its new blah blah blah" They sent me another confirmation of the cancelation. On Jan 24 my card was now charged twice! I called and talked to the General Manager. He was very polite but kept referring to their new system having issues blah blah blah. I explained that my card never should have been charged in the first place, much less twice. He verified that the cancelation was within the correct time frame not to be charged. 3 days later it was refunded to my account. The employees I talked to were very nice and polite and I understand "new systems" can have issues However I don't want anyone else to go through this. I used my debt card, which I never do for hotel rooms. I usually use Am Ex. Lesson learned don't use your debt card and keep all email confirmations from Inn at Cross Keys. I don't like leaving negative reviews but I dont want someone else going through this.