Hotel Chalet del Brenta

I would have loved to give 5 stars but I was disappointed by certain aspects.. Reception staff: inexperienced and unable to make a judgment outside the box. Defense when called out on the surprise parking, which €10 per day. We were not told about it and failed to read the writing inside the garage due to arriving during a storm stresses. if you don’t want to pay the €10 a day then you’re forced to fight over 4 parking spots outside with everyone in the hotel. The sauna is very relaxing, but high earned one of the stars i awarded the hotel. Alessandra is a good masseuse. The pool is calming and warm, but too small for all the kids and families in the building. There should be a different pool for kids. The kindergarten manager and their service was indispensable, as well as the hotel transport within the town. In the restaurant, there is no head water, and the staff are young and inexperienced. you get the feeling that everyone is worried about being sacked. The menu isn’t written clearly and we often had to ask them but they didn’t know themselves. Dispersing plates to tables was often a lost hope with floating plates and confused staff. The menu was a bit and miss: some dishes were good, others too experimental and only looked pretty on the plate. Another disappointment is being charged for water. I feel that we were penalized for some misuse by guests, perhaps. for a four star hotel, our room was very narrow al thought very clean and the bed was comfortable. It was cleaned regularly and thoroughly. Many thanks to the hardworking cleaning staff, who were also kind when met in the lifts. I don’t think we left with a warm fuzzy feeling, but equally satisfied that we managed to find a last minute deal.

The hotel is well organised, personnel is polite and well trained and they offer great food. The kids club is one of the best we have seen around, and they can count on an experienced leader who loves the job and is very competent. Rooms are spacious and very clean. The fitness room could be improved.