Hampton Inn & Suites Madisonville

We stayed at this hotel over the 4th of July weekend using points. We are long-time Hilton members with Diamond status and have never had a problem with other hotels. When we returned home, we found we had been charged $250 in "Miscellaneous Charges." Upon asking the hotel, they told us that we had put a hole in the bathtub but could provide no evidence that it was us and not the staff that created the hole. The manager claims he has "overwhelming evidence" that we did the damage based on "lock reads," but cannot tell us exactly when the damage occurred, so lock reads are useless. This is sad because we visit Madisonville often for family and are long-time Hilton members. We have never damaged a hotel room, intentionally or otherwise, but if we had, we would have reported it and taken responsibility for our actions. Don't stay here unless you want to be falsely accused and lose $250.

The outside of the property is beautiful. The lobby is nice as well as the breakfast area. However, the room, especially the bathroom, is on serious need of restoration. The beds were comfortable, with a microwave, coffee maker, and small fridge. There were no pictures on the walls as I recall, very stark. Then I found the roaches on the bathroom walls. The morning breakfast was adequate for my needs with a pre-made omelette, fresh fruit, juice and muffins. The hotel staff was friendly at checkin and helpful when I showed pictures of roaches. Trip was for a society meeting about 50 of us at this property and others at the Holiday Inn property that shared a drive/parking lot. This property appears newer with upgrades for the same price.

We were not impressed! The bathroom walls and shower ceiling was peeling. The free breakfast was cold and there were minimal choices available. The 2nd day we skipped the free breakfast. In addition, our room wasn't cleaned/vacuumed, nor beds made. Oddly, the maid asked us if we were checking out...we were staying 2 nights. However, when we returned, neither of our keys worked. The hotel did respond to my email/review and gave me extra points for a poor excuse of a hotel. She told me that they were renovating, which is fine...just don't use those rooms then. For $434 for 2 nights, I think we would have fared better at a Motel 6. Susan S.