Bruce Wolfe
15 de julio de 2024
I only booked the room due to the storm from H. Beryl. We had lost power and had been out for 4 days without any idea when it was to be restored. Our power was restored only after a few hours of booking the room. Once we had power I got ahold of Trip.com to advise that I needed to cancel the room. But I was told due to the hotel’e rule of cancellation time had pass they would not honor my request for refund. Therefore since I travel a lot I will not be using this hotel and I will let all the businessmen that travel as well like I do not to use this hotel. I'm was very upset!
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