Radisson Hotel Madison

Avoid booking with Radisson. I booked back in June for a football game in October. Hotel is now closed and was never notified but was charged in full. Still trying to get a refund. I will NEVER stay with Choice Hotel Group again.

Booked to stay 31 July to 07 August (2023) with my partner for the CrossFit Games. I cancelled the booking 3 weeks prior to our planned stay and we’ll within the free cancellation period. However, on the 07 August the hotel charged my credit card the full cost of the booking, over £700. Despite emailing & calling the hotel myself, and the booking agency calling & emailing I have still not received an refund!!!

Hotel staff assured me that they would have a pack n play for my 4month old when I called ahead but none were available upon arrival and no one showed any concern or answered our calls for help. We called ahead at least three times in preparation for the trip and all times we’re reassured that we’d have a safe sleeping option for our son so when we checked in and received the standard “there’s nothing we can do” response we were astonished. As soon as we got to our room, I called the front desk to speak to the manager and received a voicemail. We never got a returned call and after emailing multiple times, finally got a similar lackluster response from a manager a week after our stay. My wife and I were in a panic to find a solution so that our child would be able to sleep safely on our trip and successfully tapped into our network, but the complete lack of concern was what shocked us the most. Even if they didn’t have the equipment, the staff could have helped us remain calm and offer some local solutions. Instead we had to fend for ourselves and to this day I have not heard the voice of the manager (cowardly) nor received an apology for the experience. Clearly the front desk staff who repeatedly informed me that there would be a pack n play available did not have the right information and are providing negligent information that can harm a child’s life. This was our first hotel experience with a newborn and we’ve learned a lot of lessons but most of all, always have a plan B.

A little more effort is needed. Not a great stay. Could have been better. Check the rooms for active appliances and the springs on the let out couch. The rooms were clean but the small little issues can turn big real quick if not being addressed properly

1st Room filthy refrigerator full of food went to the front desk. Front desk staff said that there was no cleaning people left so she switched rooms for me that room the air-conditioning was so loud you could barely sleep. The cabinet that the refrigerator was in in the new room was taped together it was rotting out. I was not switching rooms again. Radisson's website advertises that there is a bar and restaurant in this hotel. There is not it is closed. The only thing the restaurant is used for is breakfast in the morning. Radisson has to update their website. It is misleading and lying to the guest! This Hotel needs to be updated Will NOT stay here again!