Super 8 by Wyndham Madison East

Mi experiencia ha sido agradable desde que llegué. Hay un cierto miembro del personal que trabaja en la recepción y ella ha sido increíble con nosotros. Sin desayuno, aunque es un fastidio, ya que afirma que estamos pagando por ese lujo. .

The only redeeming thing I can say about this place was the check-in lady was so friendly. From there it was all down hill. The rooms were run down and dark. It took 5 minutes to get hot water. Wifi was extremely slow with disconnects. And the clientele reminded me of a no tell-motel. The lobby CLOSES between 11:00pm and 6:00am. If a taxi picks you up during that time you have to carry your luggage around the building in the parking lot to the entrance door in freezing weather.

We had a horrible experience at this Super 8 location. We checked in at 11:55pm after a long day of traveling and delays to a room that was filthy and uninhabitable. The first thing we noticed was the terrible odor. I'm unsure what the duct tape on the discolored portion of the wall in the closet is, but it looked unprofessional. The tile floor was cracked in the bathroom and the bathtub was dirty and stained. I'm afraid of what a black light would've revealed on the bed because what was apparent was disgusting. The sheets were stained with green spots and the comforter was stained with black splotches. The bed spring was also badly stained and had no sheets or bed skirt around it. The gray and white striped curtains were stained. The front door was dirty as well as the walls next to it. We felt unsafe to stay in the unsanitary room for even one night. We immediately found other accommodations after being told by Kobe we would have to wait until the next day to speak to a manager. I have tried multiple times to speak with the property manager and my calls have been ignored. When we finally got through to the corporate office regarding the stay and asked for a refund because we checked in and immediately checked out. Their response was because we did not cancel the reservation outside of 24 hours prior to the stay we forfeited two of the three-night stay. We didn’t know that the rooms were going to be so disgusting before check out because online the pictures show it to be very clean.