Usuario invitado
13 de julio de 2023
This was my worst traveling experience! We booked the hotel for two nights and arrived in the late afternoon, only to discover that the sheets on the bed had not been changed after the previous guest! There was DIRT on the sheets, BLACK HAIR, and CREASES in the bed, making it evident that someone had slept there before. There wasn't a single person on site; we tried calling, texting, and emailing without any response. We decided not to stay there for the night. The next day, the hotel apologized, explaining that they had a new staff member who forgot to use a lint roller on the sheet. They offered to change the sheets for the following day. We requested a refund, but despite not using their establishment, we never received any refund.
Traducir