Holiday Inn Express Madison

房間很新的感覺，十分乾淨整潔，窗外有一大片綠草地和樹木🌲，有鹿的家庭在此居住，隔着玻璃窗可以欣賞到這一美景，是一次很棒的體驗，下次還會再次選擇！

Updated and clean! Pleasant staff. Comfortable beds. Liked that there was no carpet in the room. Good breakfast! The area around this property is not the best there is Days Inn next door that looks rundown but this property is great. Very quiet area

Great stay, quiet, clean. Staff was great. Things I’f change, have Frosted Flakes for breakfast, a sleep timer on the tv and it’s pretty pricey. I hate having to do these reviews that have to have a minimum word count. But that’s trip advisor, not the hotel.

Upon arrival, I knew that it was going to be problematic. I had to wait for the front desk clerk to finish her smoke break with friends to check-in. Due to booking the non-refundable rate, I had to stay the night. The website stated two queen beds and two doubles were in the room. The room had a stench of moisture or mold and was the dirtiest hotel that I've stayed in 20 years.

The hotel is under some renovations but the room was clean. Breakfast was pretty good. BIG RED FLAG….Check your bill carefully when you check out. I did and noticed they charged me more for the night than for what it was booked. I mentioned to the front desk clerk and showed her the confirmation from IHG, who assured me that she would correct it. It did NOT get corrected. I called hotel twice with no correction. I called the corporate number with a big run around. Basically, I have heard nothing and this occurred on Sept. 22. It is not a huge amount of money but if they do it to everyone, it adds up

Dirty towels dirty microwave all pictures are off the wall. Desk has huge chip in it. Room smelled musty. Comforter had holes look like burn holes. Couple lights don’t work. I am gold elite member and this is more like budget hotel not HIE

Upon arrival we learned that this site was the old Ramada Inn and that it was under renovations. We were not told and there was nothing posted on *********** or the IHG website giving a friendly warning that this hotel was under extensive renovations. None the less our stay was quiet , and clean. We did experience various difficulties and problems during our visit. 1) our King suite had a pull out sofa bed and there was no bedding provided in our room. I went down to front desk to obtain these items and was told they did not have sofa bed linens, bedding or pillows, etc. due to renovations. so we were given a sheet. (So my son slept with a sheet and luckily a blanket we had in our vehicle , couch cushion pillow) Told by staff that due to large wedding party staying at hotel, there were no pillows available for other guest. However the next morning I noticed while leaving that the open door to the 3rd floor housekeeping closet had 6 or more extra pillows on a rack just inside the door. ***Maybe it would be best to close this location temporarily if you cannot service your paying customers with the basics of a hotel room. And better train your employees on customer service as it relates to customer comforts. After all this is why we pay to stay while away from home ****** 2) As a IHG rewards member , we were not given points or credits as most other hotels we have stayed at. It wasn’t even mentioned. No complimentary cookie , drink either. 3) just a side note : the contractor doing the renovations must have been the low price bid winner. As they had recently completed our room that we stayed in and it’s was very poor work. Drywall patching and paint not complete wall base trim not cut correctly, closet doors wouldn’t close. Window drapes were installed incorrectly on 1 of 2 windows in room, HVAC thru wall units trim missing and exposed to outside, also kept shutting off randomly and leaving part of our suite warm. Shower soaps rack was broken. The hat / coat hooks were never fasten to wall and came off numerous times. Also doors did not have closures and slammed continuously causing constant disturbances for all guest. NOTE: the 3rd floor was supposedly finished with renovation. NOT quite So on a Positive note: 1) new furniture, bedding, linens were very clean and comfortable. 2) breakfast was great 3) staff nice and friendly 4) rooms were clean 5) parking adequate 6) coffee was good in room 7) bathroom remodel was nice 8) front desk snacks and drinks reasonably priced We will not be back to this location. I don’t believe fresh furniture and paint are going to make the impact statement that is needed here.

Full price for a half price experience. Construction debris everywhere. You can’t tell the employees from the workers. Holiday Inn should be ashamed to let it remain open. Entrance full of boxes with new equipment. Plastic hanging in the hallways. Smells of fresh paint everywhere.

As of 5/13/23 they were renovating the hotel. I wish the H.I. website had prominently noted this fact. Nonetheless we had a nice stay. The lady at the desk was very nice. I was glad to have a fitness center. They selected Precor equipment which has a good reputation in the industry. I was unable to get the video screen to work on either the treadmill or the stationary cycle. The renovation workers stored drywall in the fitness room which wasn’t a good idea. There was drywall dust all over the floor. The room was overpriced but so was every other hotel in town, so I guess it was the market rate.