La Quinta Inn & Suites by Wyndham Huntsville Airport Madison

We stopped here for the night and felt it was a great value for the money. Daniel at the front desk was very professional at check in and gave us a wonderful recommendation for dinner. The room was clean and quiet, breakfast was the standard hotel breakfast but good and well stocked. We would definitely stay here again.

On 9/2/24, I made reservations online for several weeks out. Through repeated difficulties with their website, a reservation for 9/2 was made in error (the day I was making these arrangements from across the country, btw). I did not realize this had happened until 9/22, when I saw that my card was charged. I then called to resolve this, but there was no manager on duty for this first attempt, and I was told someone would call me the next day. No one called. On 9/25, I called again to resolve this and was told the manager would not approve any adjustment to this charge as "this is policy." My card was charged $106.54 for a reservation made in error on 9/2 for 9/2. When the representative informed me that the manager would not help (this rep was very kind in the message she was relaying as the manager clearly could not take time to call me personally), I canceled my upcoming reservations, which totaled $257.58. As I do business in HSV and travel there frequently for family visits as well, this property is conveniently located to meet my needs. However, my policy is not to do business with short-sighted businesses with poor customer service and will stay elsewhere for future HSV trips. The $106.54 was worth the cost of avoiding future potential pitfalls with this property. Perhaps customer service and some finance training are needed for the manager(s) here to determine if such a small amount for the sake of "policy" is worth sacrificing long-term customer loyalty.

Clean and nice rooms great breakfast friendly staff that helped. Good location and plenty restaurants in area

Loved my stay! I initially booked 1 night out of convenience of location, but decided to add an additional 2 nights. (One of which was 4th of July) The staff was very friendly and accommodating, even had a choice of which floor I wanted at check in! Rooms were very clean, it was extremely comfortable and quiet especially given the holiday. I’d definitely recommend staying here!

Clean and comfortable stay! I enjoyed the covered mattresses, private bathroom, and large, spacious refrigerator. The dining/lobby area was nice and clean as well. The staff was very friendly. The only issue I had was that the hot water offered in the dining area was not very hot. To get water as hot as I like, I had to use the microwave. But overall, I would definitely stay here again and would recommend this hotel to others.

This hotel is clean, there are great in room amenities and bathroom had name-brand (Dove) sopa/shampoo/conditioner. The breakfast is good, check-in was easy and the employees were nice & professional. The pool area was fine. The hot tub spilled into the pool so the pool itself was warm, but did not mind that.

Ok hotel but needs some major improvements. No towel bars in the bathroom. No decor and very drab rooms. Pool area needs some repairs and paint. Everybody was friendly EXCEPT the man at the desk on the day of our checkout. He was extremely rude and had his head buried in his cellphone. For this reason, I gave a lower score.

Front desk Lady thought it was okay to modified my reservation without contacting me first. I had a reservation of two queen bed and she switched it to a king only bed unacceptable very inconvenient for me. Her explanation I didn’t think it would be a problem. I specifically had a reservation for a two queen bed I never requested any modifications.

After a day of canceled flights from Austin, it was great to find a room in the middle of a snowstorm near the airport. Appearance was neat and clean, the stay was very quiet, and the location was ideal.