Hôtel Mercure Lyon Centre Brotteaux

The title says it ll. And the photos I posted will simply confirm this. Room was tiny (not a surprise as this was mentioned in the hotel descirption), awful view, constant noise from other rooms, dreadful decoration from the 90s and corridors that reminded me the places I stayed at when I was a student with a limited budget. This hotel deserves 2* max and is a disgrace for Accor. I am rating the experience 2 (and not 1) because staff at front desk was nice + attentive and the location of the hotel is in a decent + convenient area (10 min. from Part Dieu train station and 35 min. walk from the city centre).

This hotel has the most helpful and pleasant reception and breakfast room staff, always felt so welcome. Great location easy walking distance from old town and touristy sections. Hotel was great value.

Location is very good for main train station and the hotel is surrounded by some nice bars and restaurants - BUT: Room - possibly the smallest double room I have ever stayed in and no wardrobe - just 6 hangers between 2 walls - I am not making this up! I haven't been in a hotel without a wardrobe since I was a student in Greece. I had to leave items hanging from the corner of the TV! Breakfast - the woman in charge of attending to guests at breakfast was utterly devoid of any customer service skills or perhaps it was just my imagination when she blanked me constantly when she heard my accent and continued to serve French guests with great enthusiasm... Min bar - poorly stocked, no beers or wine

It was difficult to sleep because the outside noise is so loud. This was especially true because the air conditioning was off for the season and needed the windows open. Restaurant nearby but not much to do. Easy metro to peninsula and old town.

We had an overnight stay in Lyon and decided to stay in what looked like an older part of town albeit close to the TGV station. The staff were delightfully friendly and helpful for recommendations for dinner, what to see with our toddler in the 1/2 day available to us. Rooms were very clean and reasonably sized for a Mercure hotel. Bed comfortable, mini-fridge to keep water cool, all in line with expectations of a mercure. I would have given 5* for all this. However the air conditioning was probably as old as the hotel 1911(?) and even on maximum fan on cooling only managed to blow air around the room which was stifling hot. I was tempted to leave the room door open as even the corridor was cooler. Although we informed reception, it was not possible to improve (needs a new air conditioning system), nor was an alternative room or fan offered. In short - don’t stay here in summer…

Nous avons été chaleureusement accueillis par le personnel disponible et souriant. La chambre était très propre et la literie de grande qualité. Je recommande vivement cet hôtel et j'y re-sejournerai sans problème lors d'un prochain passage à Lyon. La proximité de la gare part dieu 10mn à pied est un plus inestimable.