Residence Inn Lynchburg

有小灶台的酒店，媽媽很喜歡。周圍環境幽靜，走路到river ridge商場，很方便。

房間很乾凈，居住適宜

Very clean great location lots of amenities. Big spacious room comfortable bed room was pretty much soundproof. I see some reviews complaining of the bathroom fan noise. I like having a fan, just shut the door? Tons of stores and restaurants nearby. Great mall within walking distance. Pool was nice. Breakfast was standard Marriott. Staff was friendly. Definitely stay again when in the area. Overall great hotel and great stay.

I recently stayed at Residence Inn Lynchburg at 2630 Wards Road and had a disappointing experience due to an unfounded accusation. The hotel has modern amenities, comfortable rooms, and a convenient location, but the way management handled the situation left a lot to be desired. Upon check-out, I was not informed about a smoking charge added to one of my rooms because housekeeping reported evidence of smoking in my room. As a non-smoker, I contested the charge immediately, explaining that I did not smoke in the room. The staff insisted that the smell of smoke was detected on the floor, and my room was held responsible without concrete proof. I requested to speak with Jamie, the general manager, hoping to resolve the issue amicably, but she was equally adamant and unwilling to consider the possibility of an error. This experience overshadowed what could have been a pleasant stay. While I understand the need to enforce non-smoking policies, it is crucial to handle such accusations with care and ensure clear evidence before imposing penalties on guests. Being wrongly accused and charged for something I did not do was frustrating and left me feeling disrespected as a guest. To potential guests, I would recommend this hotel for its amenities and location but advise being cautious and perhaps documenting the condition of your room upon arrival and departure. Unfortunately, what should have been a straightforward stay turned into a stressful experience due to this incident. I hope the management reconsiders their approach to handling similar situations in the future to avoid unjust accusations and maintain a positive relationship with their guests.

The GM turned a mediocre experience into a terrible one. I checked in with my dog and was not told about a pet fee. Back story is I called three hotels in the area about pet fees and this hotel did not have a pet fee so I told the person to reserve the room. She reserved it and told me the rate. We chatted for a few minutes as she told me the different types of animals that stayed there. I checked in and we had a conversation about the preferred floor. I told her my dog doesn't like elevators so we can't be too high, and I hate the first floor, so let's select the 2nd floor. We had a conversation about preferred floor. The room was clean but there were visible signs of low quality maintenance. I don't have any complaints about the room and the wifi worked well. Breakfast was packaged sandwiches, oatmeal and a few other items. When I checked out, I gave the key back and said send the receipt to the email on file. When I looked at the receipt there was a $100 pet fee. I called prior to my stay and asked but I wasn't going to make a big deal of it. When I received the survey I mentioned this experience. Later I received an email from the GM with a lot of untruthful information. When asked to provide the document, she said I should have signed, she ignored my email. Several days went by and I sent the email chain and receipt to customer care. The next day the GM writes this long email, with various untruths. This woman keeps making up stories. When I called Marriott, they told me since the hotel GM refuses to do anything, the corporation cannot do anything. I NEVER asked for a refund, I simply said, I was not told and this provided a low customer service experience. If the GM had any decent customer service skills she would have apologized and treated me as a valued customer. You can treat a customer, properly without refunding their money. I guess Krysta (the GM) wasn't told this in training. My status with Marriott reached Titanium elite because I was a loyal customer. I stopped being loyal after CV19 and found I was getting much better service at other hotels. I will now stop completely. They need to defend their bad service more than my business.

We have stayed at each of the Marriotts in Lynchburg at one point or another and were excited to give the relatively new Residence Inn a try. We found this to be our favorite Marriott in Lynchburg and would return here for future trips to the area. Rachel at the front desk was very friendly and welcoming from the moment we checked in. The complimentary breakfast was well organized and frequently attended to as well. The room featured a newer Residence design that I consistently find quite comfortable, an open floor plan that still has defined areas and plenty of space. The room was very clean and in good shape, though starting to show some minor signs of wear. The bathroom design was the only thing that was a bit odd about the room, as the half-glass design of the shower created a mess no matter the water pressure. Location wise, the Residence is centrally located and only 5-10 minutes from Liberty depending on what part of campus you are visiting. Between the River Ridge Mall complex being next door and Wards Rd. one traffic light away, we had quick access to anything we needed. Overall, we had a positive experience and would keep the Residence in mind for our future trips to Lynchburg.

Everything about the hotel was absolutely beautiful. We were checked in by Rachel and she was exceptionally friendly and professional. I wish she could check us in at every hotel. The hotel was right off Hwy 29 and easily accessible. The room exceeded all expectations. We were only there for one night, and while we did not take advantage of the fire ring and pool (too busy curled up on the couch watching a movie on TV) we had a great view of both from our room and it was obvious both were being very much enjoyed. The hot breakfast was a great addition. Absolutely no need to stop later for an additional breakfast and the staff ensured the food remained fresh and the entire area remained clean.

Everything was great from check in to check out. Clean room, comfortable bed, nice and quiet. We were on the 5th floor and there was a dog a few doors down that you could hear crying. I always ask to be on high floors and away from pets and request rooms that pets haven't been in. This is our third time at this hotel. Breakfast was a lil different. They had some vegetable rice and some very SPICY sausage with the scrambled eggs. The sausage was so spicy I could enjoy my breakfast. The rice looked as if it was left over from the night or 2 before. Over all there was enough for one to choose from to have a great breakfast. You can walk to the mall from this hotel.

This hotel has an up-to-date appeal. The rooms are spacious; the bed is comfortable, but for some reason sleep was difficult. Could it have been the large power station across the street causing a disturbance? Two of us with the same issue didn’t know for sure. Perhaps the constant noise of the bathroom fan which could not be switched off made a difference in our sleep quality. But one thing I noticed that I didn’t realize at first was that our room was directly above the pool pump. During the morning following our not too terrific night I heard a low-pitched humming sound that I could not immediately identify. It was not until I went outdoors and looked in the direction of our room that it became obvious. Large windows let in natural light for work at the desk facing a lightly trafficked mall road. Breakfast was so-so even though the breakfast area was air conditioned to the point of refrigeration. After another diner started sneezing unrestrictedly by the buffet we had to move our meals to the pool deck which was warmer and probably nearly germ free. Pulling into the road leading to this hotel from the opposite side of the street was not a piece of cake, but if you turn right across from it and turn around you can use the traffic signal to your advantage.