Schoolhouse Restaurant and Hotel

Unfortunately we didn’t actually get to experience our stay that was booked, as we had to cancel due to myself needing emergency surgery. They were penalising me for having to cancel anyway by charging the cancellation fee and refusing to even discuss it with me. However my issue wasn’t the cancellation fee, it’s the attitude and disrespect I’ve received from the staff. When I emailed they were ignored and when I called I was greeted by an extremely rude gentleman (if you could call him that, with how he behaved!!!!) he refused to let me speak to a manager- I literally had a question to ask, and I was being incredibly polite despite how they had ignored several of my emails - he was telling me that his time was too precious to even speak with me and I was a waste of time. He also was extremely rude to my husband when he asked his name and then the lovely gentleman hung up on him. I am completely disgusted that this place is even allowed to run with such awful attitudes towards customers! Keep the £100 and maybe take a course on customer service!

Fabulous greeting both on the phone and on arrival. Everything about this place deserves a big tick compared to the corporate hotel I’ve just arrived at next day in Telford. I will be returning here without a doubt. Visitors to this establishment need to respect what it’s all about. Breakfast was fab.

The manager threatened to THROW me out for eating a take out, at 10.30pm when the restaurant is closed! Poor aggressive little man that couldn’t follow through with throwing me out like he said he would. Rude! Just rude and no personal skills

I spent my working life staying in faceless chain hotels so now I look for different and individual. This gets ticks in all the boxes. The building was like a scaled up version of our old family home. The welcome was warm, especially from the dog. Dinner was sublime and breakfast great and substantial.

What a wonderful place to stay! The building is beautiful and the decor in our room was really sympathetic and fitting. Our room was very comfortable and had everything we needed. There was a wide choice for breakfast and it was delicious! All of the staff were really friendly. We were made to feel extremely welcome and very comfortable. We'll be back if we stay in the area again.

Some might call it old, but we call it traditional and charming. The welcome was fantastic. The room was comfortable. The breakfast was excellent. The local "sightseeing service" provided by the owner was simply exceptional! She made us feel welcome, she accommodated our slightly annoying dietary requirements, and she provided us with an excellent place to visit en-route home. I also overheard her having done this the day before and again today for another couple. They were very pleased with her suggestions, as we were with ours. Thank you.