Smartflats - Luxembourg

Como comentamos por teléfono, solicito un reembolso completo con respecto a mi reserva. No utilicé la segunda noche que reservé porque la cerradura de la puerta dejó de funcionar; solo se pudo abrir con la llave maestra del trabajador de mantenimiento que vino a ayudarme a las 11:00 del 17 de junio. Además, el apartamento estaba infestado de hormigas, faltaban toallas, tenía daños visibles en la pintura de la pared y el representante de su centro de llamadas, que finalmente respondió a mi llamada número 20 solo después de que *********** se comunicara con usted, fue increíblemente grosero. y me culpó por no llamar (cosa que hice tantas veces sin éxito). Adjunto encontrará fotografías del estado del apartamento cuando nos mudamos. Considerándolo todo, fue una absoluta pesadilla. La cerradura de la puerta no funcionaba cuando regresamos de nuestra boda temprano en la mañana del 17 de junio. El llamado número de "emergencia 24 horas al día, 7 días a la semana", nadie responde incluso después de permanecer en la línea durante horas. Calificaré a Smartflat con 0 estrellas en todos los sitios web posibles a menos que se haga algo para compensarme.

Can't understand all the negative reviews. We arrived and having been sent our entry code found it really easy to enter the property and room. People have to understand there are no keys so don't try and get a key from the key safe. The room was large clean and comfortable and we have had a wonderful stay. Perfectly situated near all attractions all within walking distance.

I got fooled by the amazing reviews of this place on ***********. The reality is quite different. Firstly, there's no instructions on how to open the main door after you key in the code, the instructions are inside the main door. What a useful place to have them! You have to let the keypad beep 3 times, then the lock beeps twice and only then can you turn the barrel and push the door. We arrived after midnight the first night, it was quite difficult trying to figure this out in pitch black, with no street lights or doorway light. Moving onto the apartment. The smoke alarm was taken apart and thrown into a random press, a press door in the kitchen part was hanging on by one hinge. The table wasn't sturdy (wasn't secured to the wall like it was supposed to be- only standing on one leg) and nearly fell over when I put my handbag on it. The bed folds up against the wall and there's a couch underneath. So not a great quality bed. One tiny little thin pillow each. One threadbare towel each plus one hand towel- these have been washed and used within an inch of their lives. Dirty delph in the dishwasher, marks and stains over the counter. The whole place had a dirty feel to it, bathroom included. We had to sleep with a chair against the door as we couldn't lock it from the inside, making us feel a bit unsafe sleeping there. I honestly couldn't recommend this place. The only good thing about this place is that it's a handy location.