Courtyard Luton Airport

good good

The staff is friendly and welcoming. The hotel equipped with a smart large screen of TV in the room. The hotel is within a walking distance from the airport, around 10 to 15 minutes walk. There is a bus available from the opposite the hotel to the airport. However, on the day of my travel, the bus did not turn up. The toilet stink and I found blood stain on the bedsheet.

The staff were so kind and helpful. I checked in just as the kitchen closed and the asked the chef to restart the pizza oven so I could have dinner. I also had a broken foot which was very painful and swollen from an entire day walking around Luton airport. They provided me with a huge bowl of ice which made a massive difference and I left the hotel the next day feeling rested and much more comfortable. As I was about to leave a kind lady at the check in desk came and gave me a bottle of water and a chocolate bar to take with me. Great experience after the previous day’s hellish experience with EasyJet at Luton airport.

I booked a room from Ctrip, because I had a flight to Larnaca at 10:30 today morning, and it was better to live in one Hotel near London Luton airport, I choose this Hotel on Ctrip website. I took a train in Cardiff to London, than transfered to Luton airport by train. It was a long time to arrive the Hotel around 12 O'clock in the night today. There was a young woman in the receiption. I was harried to go to toilat, and asked her where is the toilat, she said there is no toilat. I am very angry for her reply. I told her I will check in later after I went to toilat. The manager came and show me where toilat is. Today morning at 7 O'clock, I Check out at the same place, and met the same woman. She said I had bought one Water and one Chocolate wnen I Checked in. Of course I need to pay, how much please? After she Checked and said : 95 Pound. It's crazy: one Water plus one Chocolate cast 95 Pound! I have paid for my room before I arrive! The same manager came again and check. Than told me 5 Pound I need to pay. This Hotel belong Mariot Group, I don't know I met such low employee in their Hotel. Very low and stupid. I decide I never live in this Hotel and talk about my experience to my friends.

No bath (when booking website stated there was one) Put in a twin room when booked a double

Nice hotel, clean and organized. Breakfast was ok. Stuff were ok - some nice some less.